Certified Medical Assistant (Float)

One Medical•West Hartford, CT

6d•$26 - $28•Onsite

About The Position

One Medical is hiring a Certified Medical Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to work in its Connecticut offices. The role is based in West Hartford, with floating support at another office in Glastonbury. The assistant provides venipuncture and other clinical support services while helping patients move smoothly through their care journey. As a patient ambassador and steward of the office space, the assistant supports a welcoming, well-maintained environment and may provide additional support requested by the Practice Coordinator, Operations Manager, or providers. The position combines specimen collection, clinical support, patient service, and front-of-house administrative work. The successful candidate delivers empathetic, customer-focused interactions, communicates effectively, adapts to changing needs, and works collaboratively with patients, teammates, providers, and virtual medical teams. This is a full-time role at 40 hours per week, with 8-hour shifts generally scheduled between 7:30 a.m. and 6 p.m. The work is in-office and the schedule may change based on business direction.

Requirements

Hold an active Medical Assistant certification from NHA, AAMA, NCCT, or AMT.
Graduate from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the U.S. Department of Education, or complete relevant Medical Assistant training through a branch of the armed forces.
Have at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Have strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Have strong written and verbal communication skills.
Have a high school diploma or equivalent.
Be proficient with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Demonstrate the ability to work on collaborative, diverse, multidisciplinary teams.
Demonstrate confidence and the ability to instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrate a track record of persisting through change, taking action on challenges, and learning quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE communication framework in clinical and administrative interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development through rounding, team huddles, team problem solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.