Certified Medical Assistant (Float)

One Medical • Hoboken, NJ

4d • Onsite

About The Position

One Medical is seeking a Certified Medical Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to provide venipuncture and other clinical support services while creating an exceptional in-office patient experience. The role serves as an ambassador and first point of contact for patients, helping remove barriers to care and maintaining a welcoming, on-brand office environment. It combines specimen collection and clinical support with front-desk service, administrative tasks, and collaboration with providers and the wider care team. The position is based in One Medical’s Hoboken and Jersey City, New Jersey offices.

Requirements

• Hold an active Medical Assistant certification from an approved certifying body, including NHA, AAMA, NCCT, AMCA, NAHP, NCMA, or AMT registration, or another certifying body approved by the Board.
• Graduate from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the U.S. Department of Education.
• Have at least 6 months of relevant Medical Assistant or Phlebotomist experience outside a training or externship environment.
• Have strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Have strong written and verbal communication skills.
• Have a high school diploma or equivalent.
• Be proficient with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
• Have experience working on collaborative, diverse, multidisciplinary teams.
• Demonstrate confidence and build trust during specimen collection while delivering individualized, human-centered, customer-focused care.
• Demonstrate persistence through change, initiative in responding to challenges, and the ability to learn quickly and effectively in new situations or tasks.

Nice To Haves

• Experience working with remote teams.

Responsibilities

• Use the C-I-CARE communication framework in clinical and administrative patient interactions, and support a positive in-office experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
• Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
• Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
• Respond to patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical tasks such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
• Support team development by participating in rounding, team huddles, team problem solving, and ad hoc support for in-office providers.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organization.
• Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED