Certified Medical Assistant (Float)

One Medical•West Hartford, CT

5d•Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable through in-office and virtual care, on-site labs, and preventive, chronic, and behavioral health services. One Medical joined Amazon in February 2023. The Certified Medical Assistant, internally known as a Lab Services Specialist/Member Support Specialist, supports One Medical offices in Connecticut. The role provides venipuncture and other clinical support services while delivering an exceptional, patient-centered in-office experience. This person serves as an ambassador and first point of contact for patients, supports front-desk and lab operations, maintains the office environment, and assists providers and other team members. The position is based in the West Hartford office and floats to support the Glastonbury office. The role requires strong specimen collection skills, communication, customer service, problem solving, empathy, and adaptability. The employee is expected to respond to patient and team needs, contribute to team development, and use One Medical’s technology suite and electronic medical record system to complete daily work.

Requirements

Active Medical Assistant certification from NHA, AAMA, NCCT, or AMT.
Graduation from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the U.S. Department of Education, or relevant Medical Assistant training completed through any branch of the armed forces.
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during collection while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and support a fluid in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain in-office care standards through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and Department of Health reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Support the West Hartford office and float to the Glastonbury office as needed.