Certified Medical Assistant (CMA) - Physician Practice Administration - Multiple Locations

Roper St. Francis Healthcare•Charleston, SC

21h•Onsite

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in accordance with standards of excellence and quality. Under a provider’s direction, the Medical Assistant helps complete the patient’s chief complaint by collecting information such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing care; and administers ordered medications within Medical Assistant scope and state guidelines. This position is clinical and involves regular floating among Mount Pleasant MOB, BSSF MOB (West Ashley), and Moncks Corner Medical Plaza. The role supports providers and patients in person and through virtual health visits, maintains clinical and administrative skills, and may perform front desk workflows. The position serves infants, children, adults, and geriatric patients. The role works in a general office environment. Conditions may include high stress and fluctuating workloads, high noise levels, bright lights, interruptions, periods of working alone, and exposure to adverse weather, limited hazardous substances, body fluids, blood, and other potentially infectious materials. Universal precautions and personal protective equipment are required.

Requirements

Active Medical Assisting certification from an accepted certifying organization is required: CMA, RMA, CCMA, NCMA, or NRCMA. The listed NAHP NRCMA credential and ABR-OE alternative are not accepted in South Carolina.
BLS Basic Life Support from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; it is preferred at hire and required before independent patient care at BSMH.
High school diploma or GED is required.
In South Carolina, completion of one of the specified qualifying medical assisting education or training programs is required: an accredited post-secondary Medical Assistant program; an approved South Carolina career and technical education health sciences program; a military medical assisting program; a U.S. Department of Labor-approved Registered Apprenticeship program in medical assisting; or a health care employer training program aligned to a nationally accredited certification exam.
Strong oral and written communication skills.
Ability to work collaboratively with patients, families, and teams in a high-volume environment.
Knowledge of medical terminology.
Attention to detail and ability to multitask.
Ability to use standard office equipment, including a computer, copier, phone, and fax machine.

Nice To Haves

One or more years of prior medical office experience is strongly preferred.
Completion of an accredited Medical Assistant post-secondary education program is preferred outside South Carolina.
Completion of an externship or clinical lab training is preferred.
One year of recent Medical Assisting experience is preferred.

Responsibilities

Understand and follow the legal responsibilities and requirements of the Medical Assistant role.
Collect patient data, identify significant changes in patient condition, and report them to the provider.
Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
Demonstrate standards of excellence in interactions with internal and external customers.
Maintain clinical and administrative skills according to departmental competency guidelines and operational needs.
Escort patients to examination rooms and prepare them for the physician.
Travel to other facilities for providers or adjust hours to meet patient care needs when directed by the practice manager.
Maintain clean, orderly, and safe work areas, examination rooms, supplies, and equipment; ensure equipment is available and functioning properly.
Assist with virtual health visits by setting up the appropriate platform, pre-charting, contacting patients to prepare them, troubleshooting issues, and obtaining chief complaints, health maintenance checks, medication reviews, and other relevant details.
Document accurately and appropriately in electronic medical records.
Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
Perform front desk workflows as needed, including MyChart requests, registration, scheduling, phone triage, cash handling, and check-in/check-out.
Follow up on orders, appointments, referrals, and follow-up visits; collect co-pays as needed.
Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
Record medical histories, vital statistics, test results, and other patient information in medical records.
Interview patients and measure vital signs, weight, and height.
Prepare and administer medications as directed by a physician.
Collect, log, and prepare blood, tissue, or other laboratory specimens for testing.
Provide authorized prescription and drug refill information to pharmacies as directed by the provider.
Explain treatment procedures, medications, diets, or physician instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform routine laboratory tests and sample analyses.
Perform general office duties, such as answering telephones, taking dictation, and completing insurance forms.
Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.