Certified Medical Assistant (CMA) - Physician Practice Administration - Multiple Locations

Roper St. Francis Healthcare • Mount Pleasant, SC

2d • Onsite

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides direct and/or indirect patient care within the scope of practice and in alignment with quality standards. Under provider direction, the Medical Assistant helps address patients’ chief complaints by collecting and documenting information such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documenting patient and family needs; participating in care planning and implementation; and administering ordered medications within the Medical Assisting scope and state guidelines.

The role supports providers and patients across clinical and administrative workflows, including in-person and virtual visits, electronic health record documentation, follow-up on orders and referrals, and front-desk tasks as needed. The position regularly floats among Mount Pleasant MOB, BSSF MOB in West Ashley, and Moncks Corner Medical Plaza. The scheduled hours are 40 per week, Monday through Friday, generally 7:30 a.m. to 4:30 p.m., with Fridays scheduled 7:30 a.m. to 2:00 p.m.

The work is in a general office environment and may involve high stress and fluctuating workloads, interruptions, exposure to noise, bright lights, bodily fluids or infectious materials, hazardous substances, adverse weather, and potential physical or verbal altercations. Employees must follow universal precautions and infection-control policies and use personal protective equipment and devices. The patient population includes infants, children, adults, and geriatric patients.

Requirements

• Active Medical Assisting certification from an accepted certifying body is required: CMA (American Association of Medical Assistants), RMA (American Medical Technologists), CCMA (National Healthcareer Association), NCMA (National Center for Competency Testing), or NRCMA (National Association for Health Professionals; not accepted in South Carolina). ABR-OE may be accepted if the incumbent cannot obtain MA certification, but is not accepted in South Carolina.
• BLS Basic Life Support from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; it is preferred at hire and required before independent patient care at BSMH.
• High school diploma or GED is required.
• In South Carolina, completion of one of the specified qualifying medical-assisting education or training programs is required: an accredited post-secondary medical assistant program; an approved South Carolina Department of Education career and technical education health sciences program; a U.S. military medical assisting program; a U.S. Department of Labor-approved registered apprenticeship; or a health-care-employer training program aligned to a nationally accredited certification exam.
• Strong oral and written communication skills.
• Ability to collaborate with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, telephone, and fax machine.
• Ability to meet the physical and safety requirements of the role, including manual dexterity, hearing alarms and telephone/audio recordings, reaching above shoulder level, repetitive arm and hand movements, finger dexterity, color vision, and near and far visual acuity.

Nice To Haves

• At least one year of prior medical office experience is strongly preferred.
• Completion of an accredited Medical Assistant post-secondary education program is preferred outside South Carolina.
• Completion of an externship or clinical laboratory training is preferred.
• One year of recent Medical Assisting experience is preferred.
• BLS at hire is preferred for BSMH locations.

Responsibilities

• Understand and follow the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data, identify significant changes in condition, and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines and operational needs.
• Escort patients to examination rooms and prepare them for the physician.
• Travel to other facilities or adjust hours as directed by the practice manager to meet patient-care needs.
• Maintain a clean, orderly, safe, and supportive work area, exam rooms, and equipment; ensure supplies and equipment are available and functioning properly.
• Assist with virtual health visits, including setting up the platform, pre-charting, contacting patients to prepare them, troubleshooting issues, and collecting chief complaints, health-maintenance information, medication reviews, and other relevant details.
• Document accurately and appropriately in the electronic medical record.
• Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
• Perform front-desk workflows as needed, including patient portal requests, registration, scheduling, phone triage, cash handling, and check-in/check-out.
• Follow up on orders, appointments, referrals, and follow-up visits; collect co-pays as needed.
• Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
• Record medical history, vital statistics, test results, and other patient information in medical records.
• Interview patients and obtain medical information and vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect, log, and prepare blood, tissue, and other laboratory specimens for testing.
• Provide pharmacies with authorized prescription and drug-refill information as directed by the provider.
• Explain treatment procedures, medications, diets, and physicians’ instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties such as answering telephones, taking dictation, and completing insurance forms.
• Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support. Benefits may vary by market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED