About The Position

The Medical Assistant provides clinical and administrative support to physicians and other healthcare professionals to help ensure efficient patient care in a fast-paced medical setting. Working under the direction of the Nurse Supervisor and/or Practice/Office Manager, the Medical Assistant performs front- and back-office tasks, gathers and records vital signs and other pertinent patient information, prepares patients and rooms for examinations, assists with treatments, carries out orders, coordinates tests and follow-up care, and records treatment in the medical record. The role serves patients of all ages and keeps patient safety, comfort, and experience central to care delivery. The Medical Assistant provides relationship-based, patient-centered care adapted to patients’ age, gender, health conditions, and cultural backgrounds. The position collaborates with patients and families, providers, nurses, and clinical staff; follows recognized clinical practice guidelines and applicable laws, regulations, and organizational policies; and contributes to team meetings and quality improvement efforts. The role also includes professional competency development, responsible use of supplies, and other duties as assigned. Front-office support, staffing coverage, and precepting or training may also be requested.

Requirements

  • High school diploma or GED.
  • Medical assisting certificate.
  • Upon hire, current certification from an accepted medical assisting credentialing body: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), or NAHP (NRCMA).
  • A required certification upon hire: BLS (Basic Life Support), ARC-BLS (American Red Cross Basic Life Support), or BLS-I (Basic Life Support Instructor).
  • Ability to work quickly and efficiently to support patient comfort and satisfaction.
  • High ability to read, write, and speak English.
  • Basic computer skills.
  • Strong organization and attention to detail.
  • Ability to work as part of a team and maintain positive working relationships.

Nice To Haves

  • Experience in a physician practice setting.
  • At least one year of experience in the area or specialty to which the candidate is applying.

Responsibilities

  • Prepare patients for visits with physicians and advanced practice providers, and gather and record vital signs and other pertinent patient information.
  • Prepare examination rooms and equipment and assist physicians and advanced practice providers with patient treatments.
  • Carry out orders from office visits, respond to requests arising outside visits, and coordinate tests and follow-up care.
  • Record treatment in the medical record and maintain patient safety throughout care delivery.
  • Provide patient-centered care that reflects population-specific needs and cultural diversity, and communicate collaboratively with patients and families.
  • Follow recognized clinical practice guidelines, applicable laws and regulations, organizational policies, and required clinical competencies.
  • Collaborate with providers, nurses, and clinical staff to support continuity and consistency of care.
  • Participate in daily huddles, staff meetings, workgroups, committees, and quality improvement initiatives.
  • Complete initial and ongoing competency assessments, mandatory education, and population-specific education; seek training or mentorship for continued development.
  • Identify opportunities to improve care delivery and suggest solutions.
  • Use medical supplies and medications efficiently, minimize waste, and alert supervisors or ordering staff when supplies are running low.
  • Assist with check-in, check-out, scheduling, and other non-clinical front-office functions as needed.
  • Provide staffing coverage for absences, vacation, or leave as requested, and may precept or train new team members, trainees, or students.
  • Perform other duties as assigned and comply with Wellstar policies, standards of work, and code of conduct.
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