Certified Medical Assistant (CMA)- West Point, GA Family Medicine

Wellstar Health System•West Point, MS

About The Position

The Medical Assistant provides clinical and administrative support to physicians and other healthcare professionals to help ensure efficient patient care. Working in a fast-paced medical setting, the MA handles front- and back-office functions and works under the direction of the Nurse Supervisor and/or Practice/Office Manager. Duties include gathering and recording vital signs and other relevant patient information, preparing patients for examinations, assisting with treatments, coordinating tests and follow-up care, and documenting treatment in the medical record. The MA anticipates patients’ needs and symptoms and responds appropriately, with patient safety and experience at the center of care. The role requires competency to serve patients of all ages. The Medical Assistant provides relationship-based, patient-centered care adapted to patients’ population-specific characteristics and cultural needs. The position collaborates with patients, families, providers, nurses, and other clinical staff; supports continuity of care; and may help with front-office tasks such as check-in, check-out, and scheduling. The MA follows recognized clinical practice guidelines, applicable laws and regulations, and Wellstar policies and procedures. The role also involves participating in team activities and quality improvement, completing required competency and education activities, helping manage supplies responsibly, and potentially precepting or providing staffing coverage.

Requirements

High school diploma or GED.
Certificate in Medical Assisting.
Current certification from an accepted medical assisting credentialing body: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), or NAHP (NRCMA), required upon hire.
Current Basic Life Support (BLS) certification required upon hire; the posting specifies an American Heart Association BLS card.
Ability to work quickly and efficiently to support patient comfort and satisfaction.
High ability to read, write, and speak English.
Basic computer skills.
Organized and attentive to detail.
Ability to work as part of a team and maintain positive working relationships.

Nice To Haves

Experience in a physician practice setting.
At least one year of experience in the area or specialty to which the candidate is applying.

Responsibilities

Gather and record vital signs and other pertinent patient information for visits.
Prepare patients for appointments and examinations, and prepare rooms and equipment.
Assist physicians and APPs with patient treatments and carry out orders generated during office visits.
Respond to patient requests arising outside of office visits and coordinate tests and follow-up care.
Record treatment in the medical record and maintain patient safety.
Provide patient-centered care that reflects patients’ age, gender, disease, cultural diversity, and other population-specific characteristics.
Collaborate with patients and their significant others or families, as appropriate, using a communicative approach that helps patients feel at ease.
May assist with front-office functions, including check-in, check-out, scheduling, and other non-clinical tasks.
Follow recognized clinical practice guidelines and applicable federal, state, and local laws, regulations, and organizational standards.
Uphold Wellstar Health System and WMG policies, procedures, standards of work, and code of conduct.
Collaborate with providers, nurses, and clinical staff to support continuity and consistency of care.
Participate in daily huddles, staff meetings, workgroups, committees, and quality improvement initiatives.
May serve as a preceptor for onboarding or training new team members, trainees, or students.
Complete initial and ongoing competency assessments, mandatory education, and population-specific education.
Identify opportunities to improve care delivery, suggest solutions, and seek training or mentorship for professional development.
Use supplies and medications efficiently, minimize waste, and alert supervisors or ordering staff when supplies are running low.
May provide staffing coverage for absences, vacations, and leaves.
Perform other duties as assigned.