CERTIFED MEDICAL ASSISTANT- ADULTS

SU CLINICA FAMILIAR•Harlingen, TX

8d•Onsite

About The Position

This position is a vital part of the health care delivery system and is traditionally the patient’s first clinical point of contact. The Certified Medical Assistant supports patient relationships, care and information management, team communication, and patient-centered medical home principles, policies, and procedures while supporting the Clinic’s vision and mission. The role welcomes patients and addresses their questions, prepares them for examinations and treatment, takes histories and vital signs, administers injections within the CMA scope of practice, assists providers, and may collect and process specimens. It also supports medication refills, scheduling, chart review, documentation, team huddles, patient flow, and communication of patient needs. The employee is expected to maintain a safe, professional, confidential, and patient-centered environment; follow Clinic policies and infection-control requirements; and complete required documentation and training. The position requires travel, and employees must provide transportation. A current Texas driver’s license and Texas liability insurance are required when using a personal vehicle for official duties. Extended hours or variations in the usual shift may be necessary to ensure patient care and community service.

Requirements

High school diploma or GED.
Graduate of an accredited Medical Assistant program.
Current certification as a registered or certified medical assistant.
Current BLS/CPR.
Bilingual English/Spanish skills.
Computer literacy, including use of EMR, Microsoft Word, Excel, and telephone systems.
Knowledge of practice-level procedures, techniques, and patient-care practices; community resources; Clinic policies and procedures; and the Chronic Care Model and Patient-Centered Medical Home Model.
Customer-service skills and the ability to maintain professional working relationships with the public and coworkers.
Ability to perform basic/intermediate math computations and medical math conversions; examine documents for accuracy and completeness; and prepare records according to detailed instructions.
Ability to maintain confidentiality and comply with HIPAA guidelines.
Ability to read, write, and speak clearly and professionally; actively listen; understand medical terminology; and interpret and translate for the provider when necessary.
Ability to work in a fast-paced environment and maintain a flexible work schedule.
Ability to use medical equipment, including electronic and manual vital-signs measurement equipment, auditory and visual examination equipment, oxygen and suction apparatus, and a peak flowmeter.
Ability to bend, stretch, stoop, stand, sit, and lift 20 pounds.
Ability to communicate effectively and tactfully with staff and management and raise concerns with appropriate personnel.
Ability to comply with the Clinic’s enhanced infection-control requirements.
Initial N95 mask fit testing and annual fit testing thereafter, with earlier retesting if a significant change requires it.
Provide transportation for required travel. If operating a personal motor vehicle for official duties, possess a current valid Texas driver’s license for the appropriate vehicle and Texas liability insurance; driving record is subject to verification.
Minimum of one year of medical assistant work experience in a hospital or medical clinic setting is preferred.

Nice To Haves

At least one year of medical assistant work experience in a hospital or medical clinic setting.

Responsibilities

Greet and welcome patients respectfully and in a culturally and linguistically appropriate manner; answer questions and ensure patients understand communications.
Communicate patient problems or complaints to providers and reinforce the importance of keeping appointments or reporting changes.
Ask required questions for appropriate patient assessment.
Prepare patients for examinations and treatment; take patient histories and vital signs.
Prepare examination and treatment rooms with necessary equipment and supplies.
Administer injections within the CMA scope of practice.
Assist with medication refills and review patient medications according to protocols.
Initiate notes for the nurse on call or others regarding patient information and assist providers as requested.
Collect and process biological specimens and other laboratory tests when needed.
Assist with scheduling tests or treatments as requested.
Perform pre-visit chart reviews for health indicators, gap measures, vaccines, and labs; review charts under provider direction and obtain and file report results.
Identify anticipated patient needs, such as vaccines and lab orders, and ensure patient records are complete, current, and timely.
Follow HIPAA requirements and communicate patient information as requested to support patient services.
Participate in team huddles to review appointments, gaps in the day, and same-day access; work with the team to review and populate the provider’s schedule throughout the day.
Help orient new employees or students and coordinate with clinic personnel to support smooth patient flow.
Communicate specific patient needs and population-management information to the team.
Maintain a friendly and safe environment, respond to emergencies according to training, and follow Clinic policies and procedures.
Avoid personal cell-phone use while on duty and maintain professional communication, appearance, and conduct.
Participate in performance improvement activities and attend work on a regular, predictable schedule.
Submit required documentation on time, including credentialing, license renewals, certifications, continuing education attendance, and required training.
Travel as required and provide transportation; meet applicable driving, license, and insurance requirements when using a personal vehicle for official duties.
Work extended hours or variations of the usual shift when necessary to maintain patient care and community services.