Certified Medical Assistant (44738)

Urology Clinics Of North Texas•Allen, TX

16h

About The Position

The Certified Medical Assistant (CMA) provides clinical and administrative support to physicians and Advanced Practice Providers in delivering patient care. The CMA helps maintain patient flow, assists with examinations and procedures, handles patient calls and prescriptions, schedules surgeries, and keeps the clinic safe, stocked, and compliant with applicable OSHA and CLIA standards. The role includes opening and preparing the clinic and exam rooms; preparing patients and supporting providers during care; performing assigned tests and procedures; documenting workflows, calls, prescriptions, and communications in the EHR; scheduling surgeries and services; and completing infection-control, compliance, supply, and record-management tasks. The CMA works in a fast-paced clinical environment with direct patient contact, may work later when clinic delays occur, and may provide coverage at other UCNT locations as needed. Work follows established procedures and requires limited independent judgment, including recognizing when patient symptoms or clinic issues should be referred to a provider or Clinic Manager.

Requirements

Active Certified Clinical Medical Assistant (CCMA) certification, maintained with required CEUs.
Ability to perform specimen collection, take vital signs, perform urinalysis, administer injections, draw blood, perform catheterization, and sterilize instruments.
Basic understanding of urology terminology, medications, procedures, and instruments.
Knowledge of medical office methods and procedures.
Basic computer skills and familiarity with the practice's EMR/PM and document management systems.
Excellent interpersonal, verbal, and written communication skills with patients, family members, co-workers, and providers.
Ability to multitask and pay close attention to detail.
Professional appearance and demeanor; scrubs are required work attire.

Nice To Haves

Experience in a urology or specialty medical practice.
Surgery scheduling experience.

Responsibilities

Arrive at the assigned workstation ready to work at the scheduled start time and open the clinic, including preparing rooms, equipment, and charts.
Clean, prepare, and stock exam rooms, the lab area, and restrooms.
Maintain efficient patient flow and prepare patients for, and assist providers with, examinations and procedures.
Perform provider-assigned tasks, including specimen collection, vital signs, urinalysis, injections, blood draws, and catheterization.
Prepare lab specimens and follow the lab insurance matrix for send-out specimens.
Document MA workflow in appropriate EHR templates.
Answer and return patient calls, discuss acute symptoms with a provider when needed, and complete patient calls by the end of each day.
Process prescriptions promptly and document prescriptions, calls, and outside communications in the patient's EHR or record.
Complete medication prior authorizations, Title 19 (Medicaid) forms, and Letters of Medical Necessity as needed.
Schedule outpatient and inpatient surgeries and services as assigned.
Clean, disinfect, and sterilize instruments; maintain and document cystoscope pressure testing, cleaning, and sterilization; and perform weekly autoclave spore testing.
Complete required OSHA logs on time and maintain applicable OSHA and CLIA standards.
Protect patient privacy and follow HIPAA and UCNT confidentiality standards.
Maintain medical supply stock, order supplies from approved vendors or notify the Clinic Manager of needs, and maintain supply and sample cabinets.
Keep exam room and provider files stocked weekly or as needed.
Perform chart take-down, place PHI and unscanned reports in designated scan bins, confirm provider chart notes are complete, and shred dictation notes as directed.
Complete missing-results reports as assigned and notify the call center of physician schedule changes.
Complete special projects assigned by management and perform other duties as assigned.