Certified Medical Assistant Convenient Care Dallas

Geisinger•Dallas, PA

About The Position

Provides direct patient care and clinical support for physicians and other providers in an outpatient setting as an integral member of the health care team under provider direction. Clinical work includes preparing patients, collecting and reviewing pertinent information, performing technical duties, documenting in the electronic medical record, and supporting a safe patient environment. The role also provides administrative and clerical support, including scheduling, filing reports, and following up on documentation, phone calls, and billing inquiries. Work is typically performed in a clinical environment, and travel may be required. The position is scheduled for 37.5 hours per week on a rotating shift. The employee is accountable for job-specific obligations and compliance with organizational policies and procedures. Department-specific competencies and skills identified during orientation are also essential to the role. Geisinger describes its purpose and values as caring for patients, members, students, colleagues, and communities, guided by kindness, excellence, learning, innovation, and safety. Healthcare benefits are offered to full-time and part-time employees from day one, including vision, dental, and domestic-partner benefits. The organization also encourages collaboration, cooperation, and collegiality.

Requirements

High school diploma or equivalent (GED).
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification required.
Certification through one of the listed governing associations required: NHA, AMT, AAMA, NAHP, NCCT, AAH, or AMCA.
Basic Life Support certification within six months.
Communication, customer service, multitasking, and teamwork skills.

Nice To Haves

Graduate of an accredited one-year certificate or two-year diploma Medical Assistant program preferred.
Graduate of a specialty training program preferred.
At least one year of related work experience preferred.

Responsibilities

Record the patient’s reason for visit, weight, vital signs, screening information, medication review, and other pertinent information in the electronic medical record’s rooming tool.
Prepare examination and treatment rooms between cases and assist patients in preparing for provider visits while protecting their safety and privacy.
Provide direct patient care as directed by the provider and within demonstrated competency, including performing EKGs and wound dressings and supporting minor surgical procedures and ancillary examinations.
Prepare and administer medications according to policy and procedure after validation of knowledge and competency; intravenous medications may not be administered.
Complete ordered patient tests and treatments according to policy and procedure after validation of knowledge and competency.
Collect and prepare laboratory specimens and complete associated paperwork accurately and efficiently.
Perform phlebotomy and assist with designated laboratory functions, including specimen testing, reporting, and quality assurance, as trained and overseen by the laboratory.
Perform receptionist and clerical duties, including matching and filing ancillary, consultation, and other medical reports in patient records.
Document in appropriate sections of the electronic medical record to maintain complete and accurate records, and use designated electronic medical record and scheduling systems.
Facilitate timely patient appointments, complete referrals and pre-authorizations as needed, and collect co-payments.
Assist with orientation of new personnel under the direction of the provider and/or site lead.
Carry out and document patient communications as directed by the provider, prioritize communications, respond to patient questions and requests, and support timely responses to patient needs.
Reinforce provider-directed patient education to support understanding of instructions.
As needed, inventory non-controlled medical and surgical supplies and pharmaceuticals, check expiration dates, document utilization, and help maintain adequate supply levels and efficient space use.
As needed, access non-controlled medication storage or supply areas and transport non-controlled medications to meet clinic or unit needs.
Prepare and clean instruments, follow sterilization and disinfection protocols including high-level disinfection, and clean and set up examination rooms using infection-prevention protocols.
Follow hand-hygiene practices and appropriate infection-prevention precautions.
Routinely inspect diagnostic equipment and instrumentation for condition and proper operation and identify preventive or corrective maintenance needs.
Actively participate in patient safety and quality improvement programs.