Certified Medical Assistant (CMA)- Towne Lake Family Medicine

Wellstar Health System

About The Position

The Certified Medical Assistant (CMA) supports physicians and other healthcare professionals by performing clinical and administrative tasks that help ensure efficient patient care delivery. Working closely with patients in a fast-paced medical setting, the CMA handles front- and back-office functions under the direction of the Nurse Supervisor and/or Practice/Office Manager. The role includes gathering and recording vital signs and other pertinent visit information, preparing patients for examinations, assisting with treatments, coordinating tests and follow-up care, and documenting treatment in the medical record. The CMA anticipates patient needs and symptoms and responds appropriately, with patient safety and experience at the center of care. Competency to serve patients of all ages is required. The CMA provides relationship-based, patient-centered care that reflects population-specific needs and cultural diversity. The position collaborates with patients, families, providers, nurses, and clinical staff; may support front-office functions; and contributes to quality improvement, staff development, and effective use of clinical resources. The position also completes required competency assessments and education, complies with applicable laws, regulations, and Wellstar policies, and performs other duties as assigned.

Requirements

High school diploma or GED.
Medical assisting certificate.
Current certification from an accepted medical assisting credentialing body: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), or NAHP (NRCMA); required upon hire.
Current Basic Life Support (BLS) card from the American Heart Association, or an accepted listed BLS credential; required upon hire.
Ability to work quickly and efficiently to support patient comfort and satisfaction.
High ability to read, write, and speak English.
Basic computer skills.
Organized and attentive to detail.
Ability to work as part of a team and maintain positive working relationships.

Nice To Haves

Experience in a physician practice setting.
At least one year of experience in the area or specialty to which the candidate is applying.

Responsibilities

Provide patient-centered care adapted to patients’ population-specific characteristics and cultural diversity.
Partner and communicate with patients and, as appropriate, their significant others or family members to help patients feel at ease.
Prepare patients for visits with physicians or advanced practice providers.
Prepare rooms and equipment and assist physicians or advanced practice providers with patient treatment.
Carry out orders generated during office visits and respond to patient requests received outside of visits.
Maintain patient safety at all times.
Support front-office operations as needed, including check-in, check-out, scheduling, and other non-clinical functions.
Provide care in accordance with recognized clinical practice guidelines, applicable laws and regulations, and organizational policies and standards.
Collaborate with providers, nurses, and clinical staff to support continuity and consistency of care.
Participate in daily huddles, staff meetings, workgroups, committees, and shared decision-making activities.
Participate in quality improvement initiatives and suggest improvements to care delivery.
May serve as a preceptor supporting onboarding or training of team members, trainees, or students.
Complete initial and ongoing competency assessments and required mandatory and population-specific education.
Reflect on personal performance and seek training or mentorship to support continued development.
Use supplies and medications efficiently, minimize waste, and alert supervisors or ordering staff when supplies are running low.
May provide staffing coverage for absences, vacation, and leave.
Comply with Wellstar Health System policies, standards of work, and code of conduct, and perform other duties as assigned.