Certified Medical Assistant

ZUFALL HEALTH CENTER INC•Morristown, NJ

14d•$19 - $24

About The Position

Under the direct supervision of the Site Manager and the matrix supervision and guidance of the PCMH Care Coordinator and Director of Nursing, the Certified Medical Assistant (CMA) supports patients and their families throughout clinical interactions with their provider. As an integral member of the Care Team, the CMA helps promote optimal patient health outcomes. The CMA welcomes patients, gathers and enters clinical and personal history and vital-sign information into the electronic health record (EHR), prepares patients and providers for visits, supports patient education and follow-up, and maintains patient privacy. The role also includes performing point-of-care testing and other clinical tasks under provider orders or approved standing orders; supporting medication and vaccine workflows; maintaining clean, stocked examination rooms; and completing required competencies. Additional duties vary by certification level and may include EKGs and phlebotomy.

Requirements

Minimum high school diploma or GED.
Current Medical Assistant certification.
Current EKG, Phlebotomy, and BLS certifications.
At least 6 months of experience in a clinical or medical setting, or at least 120 hours of externship experience.

Responsibilities

Greet patients and families cordially and with cultural sensitivity; escort patients to check-out and ensure their concerns and questions have been addressed.
Assist providers by collecting and updating visit reasons, medical, social, and family histories, medications, allergies, and vital signs; enter information into the EHR, verify its accuracy, and review it at subsequent visits.
Ask patients about recent provider visits, new medications, and hospitalizations; update records and obtain discharge summaries and other information through the hospital interface.
Participate in Care Team meetings and huddles to prepare for visits and anticipate patient needs.
Provide translation assistance when needed or obtain access to a language line when indicated by the provider.
Protect patient privacy and confidentiality in accordance with HIPAA and Zufall Health Center policies and procedures.
Remain in the exam room during pelvic, breast, genital, and rectal examinations, and remain available nearby during other evaluations unless the provider indicates otherwise.
Notify the provider when the patient is ready, review clinical information to support the visit, and keep exam-room doors closed while patients await the provider.
Support patient education during and after visits, including translating instructions, reviewing materials, answering questions, and ensuring questions are addressed by the provider.
Ensure patients understand instructions and obtain follow-up appointments when indicated by the provider.
Participate in collaborative initiatives and PDSAs as directed by the PCMH, Director of Nursing, and Chief Medical Officer.
Obtain and accurately document vital signs and measurements at visits as required, including height, weight, blood pressure, temperature, pulse, respiration rate, and pain scale; ensure BMI and pediatric growth-chart calculations are correct.
Repeat an elevated blood-pressure reading at the end of the interview using a manual cuff, and verify relevant data.
Follow approved standing orders for conditions and symptoms including diabetes, hypertension, burning on urination, and delayed menstruation.
Collect finger-stick samples for glucose, hemoglobin, and hemoglobin A1C; obtain urine specimens for dip, pregnancy, or culture tests; and obtain rapid HIV finger-stick samples when trained and ordered.
Report examination-room test results to the provider, document controls, and enter results in the EHR; complete competencies for in-house tests in accordance with applicable CLIS and New Jersey State Regulations.
Work with providers to determine whether visits are billable to the state and whether patients may be referred to contracted subspecialists.
Clean examination rooms and properly dispose of specimens after each patient; clean clinical areas and equipment at the end of the day; maintain clean counters and exam tables and ensure drawers are stocked and locked when appropriate.
Enter medications in the EHR, listing prescription medications before over-the-counter medications and supplements.
Document medications dispensed from the center’s stock, including dispensing date, patient name, medication name, lot number, expiration date, and provider initials; ensure payment for cost-bearing medications before they are provided.
Assist providers with ordered vaccines by preparing the appropriate syringe and dose for provider verification, and administer vaccines as permitted by certification, training, and provider direction.
Obtain laboratory information from the fax administrator and attach hard copies to patient documents when needed.
Assist with forms, insurance referrals, work or school notes, and other paperwork; route referrals requiring insurance preauthorization to the Referral Specialist when applicable.
Notify the PCMH when the last box of a supply item is opened; check exam-room supplies daily and storage stock weekly, and prepare lists of needed supplies as needed.
Participate in annual competencies, including translation, vital signs and measurements, TB skin tests, waived point-of-care tests, infection prevention and control, sterilization and instrument preparation, OSHA, immunization administration and reconciliation, standing orders, medical waste management, patient preparation, cultural competency, and customer service.
Perform other related duties assigned by the PCMH or Site Administrator and the Director of Nursing.
For CMA I with EKG certification: perform EKGs when ordered, using proper technique and maintaining privacy; document the patient’s name, date of birth, and test date. Ensure a provider evaluates a patient reporting chest pain before obtaining an EKG, and keep the EKG available if requested by the provider.
For CMA I with phlebotomy certification: perform ordered phlebotomies using standard procedures and aseptic technique; verify the patient’s identity using name and date of birth and confirm the order before the draw.
For CMA II: perform all listed duties, including the additional EKG and phlebotomy duties.