About The Position

The Certified Medical Assistant works under the direction of a physician and clinical or office leadership to recognize patients’ needs, provide care under physician direction, prepare patients for examinations, assist with treatments, coordinate tests and follow-up care, document treatment, and explain patient instructions to patients and families. The role serves patients across all age groups, from neonates through geriatric patients, and may perform front-office registration, laboratory testing, and radiology functions in a specialty setting. The position includes clinical and non-clinical duties across patient registration, examination preparation, vital signs, diagnostic imaging, laboratory testing, and patient liaison activities. The Medical Assistant provides culturally responsive, patient-centered care; collaborates with patients, families, physicians, and interdisciplinary teams; maintains required documentation and quality controls; and supports safe, efficient use of resources. The role also includes completing competency and education requirements, contributing to evidence-based practice, complying with organizational and regulatory standards, and performing other assigned duties.

Requirements

  • High school diploma or GED and a Medical Assisting certificate.
  • Current Medical Assistant credential after successfully passing an examination from AAMA, AMT, NHA, or NCCT.
  • One of the following certifications upon hire: BLS, ARC-BLS, BLS-I, CMA, NRCMA (NAHP), NCMA, RMA, or CCMA.
  • Complete the required OSHA training course for operators of radiology equipment within 60 days of hire.
  • Must be organized and attentive to detail.
  • Must be able to work quickly and efficiently to support patient comfort and satisfaction.
  • Able to communicate and understand verbal and written English.
  • Basic computer skills and ability to use technology to support clinical care.
  • Able to adhere to the Wellstar Credo and Code of Conduct.

Nice To Haves

  • Work experience in a practice setting.
  • Radiology experience; training may be provided within the first 60 days.
  • Phlebotomy certification; training may be provided within the first 60 days.

Responsibilities

  • Register patients and perform required registration operations.
  • Prepare equipment and rooms, assist physicians with patient treatment, obtain vital signs, and prepare patients for examinations.
  • Rotate among clinical and non-clinical service areas, including laboratory, radiology, and front office.
  • Address patient safety needs and cross-train team members.
  • Perform radiographic and other diagnostic imaging procedures; prepare and position patients using appropriate techniques, including radiation protection.
  • Obtain imaging views as ordered, process images, review identification and quality, and maintain imaging logs, reports, and documentation.
  • Start laboratory equipment, maintain logs, perform ordered laboratory tests, draw blood, and conduct point-of-care testing.
  • Order and stock supplies and complete daily laboratory quality-control and cleaning procedures.
  • Provide culturally responsive, relationship-based, patient-centered care and partner with patients and families as appropriate.
  • Help patients remain at ease, explain physician instructions, and keep patient goals central to the plan of care.
  • Coordinate and document safe, quality patient care through timely communication and interdisciplinary collaboration.
  • Complete initial and ongoing competency assessments and required mandatory and population-specific education.
  • May serve as a preceptor for onboarding Medical Assistants or students and model professionalism.
  • Promote evidence-based practice and participate in product evaluation and data collection to address clinical questions.
  • Follow organizational policies, procedures, clinical competencies, and legal, regulatory, and accreditation requirements; may serve as a practice Safety Coach.
  • Plan proactively for patient care across the care continuum and contribute to protocols and procedures when called upon or through self-initiation.
  • Support efficient and effective use of human and material resources.
  • Perform other duties as assigned and comply with Wellstar policies, standards of work, and code of conduct.
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