Certified Medical Assistant

ALLERGY PARTNERS • Raleigh, NC

14d • Onsite

About The Position

The Certified Medical Assistant works as part of a team to support patient comfort and well-being and to assist providers in delivering professional medical care in accordance with Allergy Partners policies and procedures. The role performs provider-identified functions and procedures, documents patient assessments and care, and serves as a liaison between providers and patients. It also includes reinforcing patient and family education as requested by providers and performing administrative duties that support patient care.

The position combines clinical support with business operations. Clinical duties include preparing patients for examinations and treatments, carrying out allergy and breathing tests, administering injections as permitted by state law and scope of practice, monitoring patients, maintaining clinical equipment and supplies, documenting services in electronic medical records, and coordinating follow-up care. Business and administrative duties include supporting office operations, insurance and billing processes, inventory, financial workflows, medical record compliance, and community engagement. The employee must follow applicable state and federal regulations, practice policies, HIPAA requirements, and cybersecurity procedures.

Requirements

• High school diploma required.
• CMA/RMA from an accredited program or ABR-OE required.
• Understanding of OSHA guidelines for ambulatory practices.
• Understanding of medical record documentation standards.
• Understanding of medical coding based on medical record notes to support accurate billing.
• Comfort using email and interacting with Internet applications.
• Knowledge of electronic medical records, practice management, and word processing software.
• Good communication skills and ability to interact with physicians.
• Neat, professional appearance.

Nice To Haves

• A minimum of one year of experience in a medical practice is preferred.

Responsibilities

• Greet patients, escort them to exam rooms, prepare them for examinations or treatments, and take vital signs.
• Assist physicians when requested and scribe for providers when required by the role.
• Perform allergy prick or intradermal testing and spirometry or other breathing tests as ordered.
• Prepare and maintain supplies and equipment for testing and treatment.
• Provide patient education when appropriate and reinforce patient and family teaching or counseling as requested by providers.
• Administer biologic injections and allergy injections as ordered, within state law, state regulations, and scope of practice.
• Obtain blood, buccal, or genetic samples as ordered and allowed by state regulations.
• Monitor patients for possible adverse reactions following allergy injections and maintain emergency equipment, including oxygen and a crash cart.
• Answer patient-related calls and respond according to clinical protocols.
• Follow standardized protocols and workflows; obtain referrals and insurance authorizations and schedule radiology or laboratory tests as directed.
• Make referrals to specialist physicians as directed and maintain clinical supply stock and medication samples.
• Document personally provided services in electronic medical records and enter related charges in accordance with practice policies and guidelines.
• Collaborate with patients, colleagues, and interdisciplinary team members to achieve desired outcomes.
• Maintain office operations, including opening and closing protocols.
• Support accurate insurance verification, billing, and coding; manage clinical supplies and inventory.
• Collaborate with physicians on process improvements and provider scheduling.
• Manage daily financial processes, including deposits, petty cash, and collections; review accounts receivable reports and support timely claims resolution.
• Oversee medical record compliance and release processes; support marketing initiatives and community engagement.
• Prepare and review financial and management reports with physicians and the Regional Operations Manager.
• Protect patient confidentiality and comply with HIPAA, compliance, clinical, cybersecurity, and other practice policies and procedures; report incidents and policy violations through appropriate channels.
• Complete assigned training, including CPR, OSHA, HIPAA, compliance, and information security training, within designated timeframes.
• Attend regular meetings and perform other tasks and projects assigned by the Practice Manager.
• May be cross-trained on front-office activities such as answering phones, scheduling patients, taking payments, and other administrative work.

Benefits

• Full-time employees: 401(k), health insurance, paid time off, paid holidays, vision insurance, health savings account (HSA), dental insurance, life insurance, and disability insurance.
• Part-time employees: 401(k), paid time off, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED