Certified Medical Assistant (CMA) - Urgent Care - Cherry Grove

Bon Secours Mercy Health • Cincinnati, OH

4d

About The Position

The Certified Medical Assistant (CMA) in Urgent Care is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under provider direction, the CMA helps complete the patient’s chief-complaint assessment, including respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing care; and administers ordered medications within Medical Assisting scope and state guidelines.

The role supports providers and patients in a high-volume urgent care environment. The CMA identifies and reports significant changes in patient condition, troubleshoots and escalates issues, maintains clinical and administrative competencies, prepares patients for examinations, and may travel to other facilities or adjust hours as directed by the practice manager to meet patient-care needs.

Requirements

• High school diploma or GED.
• Active Medical Assisting certification from an accepted certifying organization: CMA (American Association of Medical Assistants), RMA (American Medical Technologists), CCMA (National Healthcareer Association), NCMA (National Center for Competency Testing; not accepted in South Carolina), or NRCMA (National Association for Health Professionals; not accepted in South Carolina). If unable to obtain MA certification, ABR-OE is acceptable except in South Carolina.
• In South Carolina, completion of an eligible Medical Assisting education or training program is required, such as an accredited post-secondary program, an approved health-sciences career and technical education program, a military program, a U.S. Department of Labor-approved registered apprenticeship, or a healthcare-employer training program aligned to a nationally accredited certification exam.
• BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; preferred at hire and required before independent patient care at BSMH.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, telephone, and fax machine.

Nice To Haves

• Completion of an accredited post-secondary Medical Assistant education program (preferred in all states except South Carolina, where an eligible program is required).
• Completion of an externship or clinical lab training.
• One year of recent Medical Assisting experience.

Responsibilities

• Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data, identify significant changes in condition, and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in care in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines and operational needs.
• Show patients to examination rooms and prepare them for the physician.
• Contribute to completing patient assessments, including recording respirations, blood pressure, pulse oximetry, height, weight, and temperature.
• Document patient and family needs and participate in planning and implementing patient care.
• Administer ordered medications within the Medical Assisting scope of practice and state guidelines.
• Record medical histories, vital statistics, and test-result information in medical records; interview patients and measure vital signs, weight, and height.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing; perform routine laboratory tests and sample analyses.
• Provide authorized prescription and drug-refill information to pharmacies as directed by a provider.
• Explain treatment procedures, medications, diets, and physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform general office duties, such as answering telephones, taking dictation, and completing insurance forms.
• Complete required skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.
• Travel to other facilities for BSMH providers or adjust hours as directed by the practice manager when needed to meet patient-care needs.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED