About The Position

The Medical Assistant works under the direction of a physician, clinical lead, clinical nurse supervisor, nurse supervisor, and/or office manager. The role anticipates patients’ needs, provides care under physician direction, prepares patients for examinations, assists with treatments, coordinates tests and follow-up care, records treatment in medical records, and helps explain instructions to patients and families. The Medical Assistant serves patients across all ages, from neonates through geriatric patients, and may perform front-office registration, laboratory testing, and radiology functions within a specialty setting. The position includes clinical and non-clinical duties, diagnostic imaging, laboratory work, patient liaison responsibilities, teamwork and collaboration, professional development, evidence-based practice, and support for effective use of resources. The employee must comply with Wellstar policies, standards of work, and code of conduct.

Requirements

  • High school diploma or GED.
  • Medical Assisting certificate.
  • Current Medical Assistant credential obtained by passing an examination from AAMA, AMT, NHA, or NCCT.
  • One of the listed Medical Assistant certifications: CMA, NRCMA, NCMA, RMA, or CCMA.
  • Current BLS certification or an accepted American Red Cross BLS or BLS Instructor certification.
  • Must complete the required OSHA training course for operators of radiology equipment within 60 days of hire.
  • Must be organized and attentive to detail.
  • Must work quickly and efficiently to support patient comfort and satisfaction.
  • Must be able to communicate and understand verbal and written English.
  • Must be able to use technology to support clinical care and have basic computer skills.
  • Must adhere to the Wellstar Credo and Code of Conduct.

Nice To Haves

  • Work experience in a practice setting.
  • Radiology experience; training may be provided within the first 60 days.
  • Phlebotomy certification; training may be provided within the first 60 days.

Responsibilities

  • Register patients and perform required registration operations.
  • Prepare equipment and rooms, assist physicians with patient treatment, and take vital signs and perform other patient-preparation duties.
  • Rotate among clinical and non-clinical service areas, including laboratory, radiology, and front office.
  • Attend to patient safety and cross-train other team members.
  • Perform radiographic and other diagnostic imaging procedures; prepare and position patients, use proper techniques including radiation protection, obtain physician-ordered views, and process images for identification and quality.
  • Maintain imaging logs, reports, and documentation.
  • Start laboratory equipment, maintain logs and documentation, perform ordered laboratory tests and point-of-care testing, and draw blood samples.
  • Order and stock supplies weekly and perform daily laboratory quality-control and cleaning procedures.
  • Provide relationship-based, patient-centered care adapted to patients’ ages, genders, conditions, and cultural diversity.
  • Partner with patients and appropriate family members or significant others, help keep patients at ease, and make patient goals the focus of care.
  • Coordinate safe, quality patient care and documentation; communicate inclusively with interdisciplinary teams and promote a respectful clinical environment.
  • Complete initial and ongoing competency assessments, required education, and population-specific education; may serve as a preceptor for new Medical Assistants or students.
  • Promote evidence-based practice, participate in evaluation of patient-care products, follow organizational policies and regulatory standards, and may serve as a practice Safety Coach.
  • Participate in data collection and use appropriate evidence and resources to address clinical practice questions.
  • Plan proactively for patient care across the care continuum and participate in developing protocols and procedures when called upon or through self-initiation.
  • Support efficient and effective use of human and material resources.
  • Perform other duties as assigned.
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