About The Position

The Medical Assistant provides clinical and administrative support to physicians and other healthcare professionals to ensure efficient patient care in a fast-paced medical setting. The role works with patients across all ages and functions under the direction of the Nurse Supervisor and/or Practice/Office Manager. The Medical Assistant gathers and records vital signs and other pertinent patient information, prepares patients for examinations, assists with treatments, coordinates tests and follow-up care, and documents treatment in the medical record. The position requires anticipating and responding appropriately to patient needs and symptoms, with patient safety and experience as central priorities. The Medical Assistant provides relationship-based, patient-centered care that reflects population-specific needs and cultural diversity. The role collaborates with providers, nurses, clinical staff, patients, and families; prepares rooms and equipment; carries out orders; responds to requests outside visits; and may assist with front-office functions such as check-in, check-out, and scheduling. The employee follows applicable clinical guidelines, laws, regulations, and organizational policies; participates in team activities and quality improvement; and completes required competency assessments and education. The role also supports responsible use of supplies, alerts appropriate staff when supplies are low, may provide coverage for staff absences, and performs other assigned duties.

Requirements

  • High school diploma or equivalent and a medical assisting certificate.
  • Current certification from one of the following medical assisting credentialing bodies: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), or NAHP (NRCMA), required upon hire.
  • Current Basic Life Support certification required upon hire; the description specifies a current BLS card from the American Heart Association.
  • Ability to work quickly and efficiently to ensure patient comfort and satisfaction.
  • Ability to read, write, and speak English.
  • Basic computer skills.
  • Organizational skills and attention to detail.
  • Ability to work as part of a team and maintain positive working relationships.

Nice To Haves

  • Experience in a physician practice setting.
  • At least one year of experience in the area or specialty to which the candidate is applying.

Responsibilities

  • Prepare patients for visits with physicians and advanced practice providers.
  • Prepare rooms and equipment and assist physicians and advanced practice providers with patient treatment.
  • Carry out orders generated during office visits and respond to patient requests outside office visits.
  • Maintain patient safety and provide patient-centered care responsive to age, gender, disease, and cultural diversity.
  • Partner and communicate with patients and, when appropriate, their significant others or families.
  • May assist with front-office operations, including check-in, check-out, scheduling, and other non-clinical functions.
  • Provide care in accordance with recognized clinical practice guidelines and standards for medical assisting.
  • Follow applicable laws, regulations, organizational policies, procedures, and clinical competencies.
  • Collaborate with providers, nurses, and clinical staff to promote continuity and consistency of care.
  • Participate in daily huddles, staff meetings, workgroups, committees, and quality-improvement initiatives.
  • May serve as a preceptor for onboarding or training team members, trainees, or students.
  • Complete initial and ongoing competency assessments and required mandatory and population-specific education.
  • Identify opportunities to improve care delivery and suggest solutions; reflect on performance and seek relevant training or mentorship.
  • Use medical supplies and medications efficiently, minimize waste, and notify supervisors or ordering staff when supplies are low.
  • May provide staffing coverage for absences, vacation, and leave.
  • Perform other duties as assigned and comply with Wellstar Health System policies, standards of work, and code of conduct.
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