About The Position

The Medical Assistant provides clinical and administrative support to physicians and other healthcare professionals to ensure efficient patient care in a fast-paced medical setting. Working under the direction of the Nurse Supervisor and/or Practice/Office Manager, the Medical Assistant handles front- and back-office functions, gathers and records vital signs and other pertinent patient information, prepares patients and rooms for exams, assists with treatments, coordinates tests and follow-up care, and records treatment in the medical record. The role requires anticipating patient needs and symptoms, responding appropriately, and keeping patient safety and experience central to care delivery. The Medical Assistant demonstrates competency and skills to serve patients of all ages. The role provides relationship-based, patient-centered care adapted to population-specific characteristics and cultural diversity. It involves collaborating with patients and their families or significant others, providers, nurses, and clinical staff; responding to patient requests; carrying out orders; and supporting continuity of care. The Medical Assistant follows recognized clinical practice guidelines, applicable laws and regulations, and organizational policies and competencies. The position may also support front-office operations, provide staffing coverage, precept new team members or students, and participate in huddles, meetings, quality initiatives, workgroups, and professional development activities. The Medical Assistant uses supplies responsibly, minimizes waste, and alerts supervisors or ordering staff when supplies are low.

Requirements

  • High school diploma/GED and a Medical Assisting certificate.
  • Upon hire, current certification from an accepted medical assisting credentialing body: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), or NAHP (NRCMA); equivalent listed credentials include CMA, NRCMA, NCMA, RMA, or CCMA.
  • Upon hire, current BLS certification/card from the American Heart Association, or an accepted listed BLS credential.
  • Ability to work quickly and efficiently to support patient comfort and satisfaction.
  • High ability to read, write, and speak English.
  • Basic computer skills.
  • Organizational skills and attention to detail.
  • Ability to work as part of a team and maintain positive working relationships.

Nice To Haves

  • Experience in a physician practice setting is preferred.
  • At least one year of experience in the area or specialty for which the candidate is applying is preferred.

Responsibilities

  • Prepare patients for visits with physicians and APPs.
  • Prepare rooms and equipment and assist physicians and APPs with patient treatment.
  • Carry out orders generated from office visits and respond to patient requests outside office visits.
  • Gather and record vital signs and other pertinent patient information and document treatment in the medical record.
  • Maintain patient safety and provide patient-centered care that reflects population-specific needs and cultural diversity.
  • Collaborate with patients, families or significant others, providers, nurses, and clinical staff to support continuity and consistency of care.
  • Assist with check-in, check-out, scheduling, and other non-clinical front-office functions when needed.
  • Follow recognized clinical practice guidelines, laws and regulations, organizational policies, and required clinical competencies.
  • Participate in daily huddles, staff meetings, workgroups, committees, quality improvement initiatives, and shared decision-making groups.
  • Complete initial and ongoing competency assessments, mandatory education, and population-specific education.
  • Identify opportunities to improve care delivery and pursue relevant training or mentorship.
  • Use materials responsibly, minimize supply and medication waste, and alert supervisors or ordering staff when supplies are running low.
  • Provide staffing coverage for absences, vacation, and leave when asked.
  • May serve as a preceptor for onboarding or training new team members, trainees, or students.
  • Perform other duties as assigned and comply with Wellstar policies, standards of work, and code of conduct.
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