Certified Medical Assistant

Alexander Valley Healthcare•Cloverdale, CA

13d•Onsite

About The Position

This role is for a Certified Medical Assistant who will actively participate as an integral and valued member of the Patient Care Team. The Medical Assistant is responsible for preparing for patient visits, maintaining exam rooms, welcoming patients, performing administrative and clinical data entry, assisting patients with understanding health benefits, aiding in patient discharge, managing patient flow and experience, and collaborating with the Care Team to optimize the patient schedule and meet patient needs. The position also involves assisting medical providers with exams and procedures, performing in-house lab tests, vision and hearing tests, EKGs, immunizations, and other requested activities. Additionally, the Medical Assistant will run population data queries, clean and sterilize equipment, participate in patient engagement and quality improvement activities, and may assist with medical translation. Specific Lab Technician duties include performing blood draws, managing specimen information, communicating with vendors, ensuring accurate coding, calculating charges, maintaining lab equipment, and tracking lab requisitions.

Requirements

High School Diploma or Equivalent.
Completion of CA based M.A. training program with diploma is required prior to hire.
Current CPR certificate.
Ability to read, write, and communicate in the English language.
Demonstrated commitment and skills to provide age appropriate care to a diverse population.
Ability to work well with a multidisciplinary team.
Ability to problem solve and be self-motivated with acute attention to detail.
Commitment to excellence and high standards.
Must comply with all federal, state and local laws and regulations, and AVH policies.
Must have excellent written and oral skills, as well as strong organizational and analytical skills.
Must have ability to manage priorities and workflow.
Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and positive attitude.
Strong interpersonal skills and have the ability to understand and follow written/verbal instructions.
Required to have the ability to deal effectively with a diversity of individuals at all organizational levels
Demonstrate a positive customer service, patient centered approach at all times.

Nice To Haves

CA Phlebotomy Certification strongly preferred.
Experience in an outpatient setting or working with a health clinic desirable.

Responsibilities

Actively participate as an integral and valued member of the Patient Care Team.
Prepare for the patient visit in advance, to ensure that all labs, diagnostics, etc. are ready and available for the visit.
Prepare exam rooms before and after each patient in accordance with AVH policy and OSHA guidelines, including restocking of exam rooms and operatories.
Welcome patients as they arrive at the health center and immediately bring them back to the exam room.
Perform administrative responsibilities as needed, including verification and entry of patient insurance coverage and existing demographic information into the electronic health record.
Assist with clinical data measure and entry into the electronic health record.
Assists patients in understanding the health benefits of screening and prevention.
Assist in discharging the patient at the completion of the office visit including going over the printed office visit summary; aid in the completion of medication, laboratory, and radiology orders; provide patient education information ordered by the provider; answer any final logistical questions the patient may have; and assist in follow-up appointment scheduling.
Actively manage the flow and experience of the patients during the office visit.
Work collaboratively with the Care Team to complete needed patient care items.
Work with Care Team to actively manage the patient schedule to optimize efficiency, patient experience, and meet the needs of the patient.
Assist in the coordination of Transfer of Trust between Care Team, Behavioral Health Staff, or other support services during the office visit.
Actively seek out opportunities to assist other team members in collaboratively meeting the needs of the patient and Care Team.
Assist medical providers with exams and procedures as requested (i.e. colposcopies, biopsies, vasectomies, pelvics, circumcisions, casting, etc.).
Perform in-house lab tests (HCT, rapid strep, urine dips/spins, Hgb A1C, serum glucose, urine pregnancy, etc.) See that correct billing information is sent out with specimens for off-site lab tests and maintains log of all specimens.
Perform vision and hearing tests, EKG’s, ABT’s, ear irrigation, immunizations, dressing applications and other activities as requested.
Run population data queries to determine which patients would benefit from recommended health screening, preventative services and established chronic disease tracking interventions.
Clean, sterilize and maintain equipment and instruments as needed.
Participate in patient engagement activities and coaching around patient self-management and goal setting.
Participate in activities related to addressing the social determinates of a patient’s health.
Assist in the adoption and implementation of new technologies and activities that improve patient care and clinic efficiencies.
Actively participate in quality improvement projects and reporting.
May be requested to assist with medical translation and interpreting.
Performing blood draws.
Complete and enter patient and payer information to send out with labs.
Ready all specimens for pick up.
Maintain schedule of all blood draws daily.
Follow up/ communicate with third-party vendors regarding billing questions/discrepancies.
Ensure accurate coding of all lab work ordered.
Calculate patient charges.
Maintain all lab equipment.
Monthly autoclave check and record in logbook.
Check instruments weekly and re-autoclave as necessary
Daily autoclaving.
Submit all requested information to third-party vendors daily for accurate lab work.
Fax lab results if ordered by Specialist outside of Alexander Valley Healthcare.
Update all lab requisition files on a monthly basis.
Keep PAP trays stocked and ready for use.
Maintain monthly inventory of lab-related supplies and order as needed.
Check in and put away all incoming orders from outside vendors.
Maintain Lab/DI tracker up to date and send letters to patients per protocol
Other duties as assigned.