Certified Medical Assistant - Clinical Practice Partner

Community Health Network•Indianapolis, IN

About The Position

Community Health Network is seeking a Certified Medical Assistant to support clinical teams and innovative care models that enhance patient care and provider relations. The role promotes practice efficiency, patient access, and improved outcomes through pre-visit planning, centralized form completion such as FMLA forms, and provider in-basket support after clinic hours. The employee will maintain clinical competencies and support collection of data about patient and staff satisfaction, quality of care, and operational efficiency. The role also supports the well-being of providers and frontline caregivers, streamlines patient access, and serves as a liaison between the CPN practice and patients. Comfort using multiple technology platforms is expected. This position supports Pre-Visit Planning for Annual Wellness Visits. Work includes updating medical, surgical, and family histories, allergies, immunizations, and medications in the EMR; completing Health Risk Assessment, Social Determinants of Health, and depression-screening questionnaires; reviewing health care gaps; and requesting, receiving, and uploading related records. The employee may work across MA Afternoon Inbasket, PVP, FMLA, and Clinical Practice Improvement teams.

Requirements

Diploma from a Medical Assistant program.
Medical Assistant certification or registration is required; qualifying credentials include CMA (AAMA), NCMA (NCCT), RMA (AMT), CCMA (NHA), or NRCMA (NAHP).
Comfort using various technology platforms.

Responsibilities

Navigate the PVP work queue and complete pre-visit-planning encounters.
Review selected patient charts and gather necessary information before contacting patients.
Interview patients to verify information, record medical history, and confirm the purpose of the visit.
Prepare patients remotely for provider visits, complete assessments and encounter sections appropriate to the scheduled visit, and document in the medical record.
Update patient charts in the EMR with medical, surgical, and family histories, allergies, immunizations, and medications.
Complete Health Risk Assessment, Social Determinants of Health, and depression-screening questionnaires.
Review current health care gaps and request, receive, and upload related records.
Communicate pertinent patient-care information to providers and office staff.
Obtain laboratory, testing, and procedure results from outside sources and document external results appropriately.
Communicate with management or staff to ensure identified problems are resolved.
Support centralized form completion, including FMLA forms, and provider in-basket work after clinic hours.
Support collection of outcome data related to patient and staff satisfaction, quality of care, and operational efficiency.
Monitor and follow up on team members’ voicemail accounts when assigned.
Perform other assigned duties.