Certified Medical Assistant (Remote)

SteadyMD

22h • $19 - $20 • Remote

About The Position

SteadyMD is a technology company and healthcare provider that powers telehealth services for partners including digital healthcare companies, labs, pharmacies, employers, and other organizations. The Certified Medical Assistant is a key member of a collaborative care team and reports to the Medical Director of Clinical Operations. The role serves as a liaison among providers, partner programs, pharmacies, insurance plans, support staff, and patients. It responds to inbound requests and supports virtual care activities, including medication refills, connecting patients with clinicians, communicating test results, and providing patient education and support.

This role conducts frequent patient outreach and manages calls and asynchronous messages, providing approved information and non-diagnostic guidance within established protocols. It identifies concerns that require clinical attention and escalates them to licensed clinicians. The CMA also coordinates care and follow-up, prepares charts for clinician visits, and assists with pharmacy issues, medication overrides, and prior authorization workflows. The position is remote, requires weekend availability, and is offered as a W2 hourly opportunity at $19–$20 per hour; part-time opportunities are available.

Requirements

• At least 2 years of experience as a Medical Assistant.
• Experience with electronic medical records systems.
• Knowledge and skills necessary to provide care and assess data appropriate to patients' age-specific needs.
• Awareness of medical/legal issues, patient rights, HIPAA, and relevant guidelines.
• Effective communication skills and a compassionate, professional webside manner.
• Superior time-management skills and a demonstrated ability to meet deadlines.
• Ability to respond positively to change and learn new ways to accomplish tasks.
• Adherence to high standards of personal and professional conduct.
• Weekend availability.

Nice To Haves

• Medical Assistant experience in primary care.
• At least 1 year of telehealth experience.
• Managerial or lead Certified Medical Assistant experience.

Responsibilities

• Conduct high-volume outbound patient calls, primarily about laboratory results and follow-up needs across SteadyMD client programs.
• Communicate approved information, answer patient questions within scope, and escalate clinical concerns to licensed clinicians as appropriate.
• Manage patient calls, callbacks, repeated outreach attempts, and follow-up coordination while meeting established call-volume and productivity expectations.
• Manage incoming asynchronous patient messages and requests, answer non-diagnostic questions, provide guidance within established protocols, and resolve or escalate requests in a timely manner.
• Review patient-reported symptoms, concerns, and requests; identify situations requiring clinical attention; and route patients to licensed clinicians according to triage protocols and scope-of-practice requirements.
• Support patients with care next steps, including laboratory follow-ups, appointment coordination, referrals, and client-specific care needs.
• Review patient charts, medical histories, medications, and relevant clinical information to prepare charts for upcoming clinician visits.
• Communicate with pharmacies to resolve prescription-related issues, assist with medication overrides, and support prior authorization workflows under established protocols.
• Comply with HIPAA and relevant medical/legal guidelines, patient rights, and other applicable requirements.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed