Certified Medical Assistant (CMA) - Urgent Care - Hamilton

Mercy Health BSMH • Hamilton, OH

16h

About The Position

The Certified Medical Assistant – Urgent Care is a multi-skilled clinical professional who provides direct and/or indirect patient care within the scope of practice and in alignment with quality standards. Under provider direction, the Medical Assistant helps address the patient’s chief complaint by collecting measurements such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing care; and administers ordered medications within the Medical Assisting scope and applicable state guidelines.

The role also includes identifying and reporting significant changes in patient condition, troubleshooting and escalating issues, preparing patients for examinations, and maintaining the clinical and administrative skills needed for patient care and daily operations. Travel to other facilities or adjusted hours may be required as directed by the practice manager to meet patient care needs.

Requirements

• High school diploma or GED.
• Active Medical Assisting certification from an accepted certifying organization: CMA, RMA, CCMA, NCMA, or NRCMA, subject to state-specific restrictions; ABR-OE is acceptable if the incumbent is unable to obtain MA certification, subject to state restrictions.
• BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; it is preferred at hire and required before independent patient care at BSMH.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail.
• Ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
• In South Carolina, completion of one of the listed qualifying medical assisting education or training programs is required: an accredited post-secondary Medical Assistant program; an approved career and technical education health sciences program; a military medical assisting program; a U.S. Department of Labor-approved Registered Apprenticeship program; or a health care employer-delivered training program aligned to a nationally accredited certification exam.

Nice To Haves

• Completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina).
• Completion of externship or clinical lab training.
• One year of recent Medical Assisting experience.
• BLS Basic Life Support certification at hire for BSMH, although it is required before independent patient care.

Responsibilities

• Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data, identify significant changes in condition, and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines and operational needs.
• Show patients to examination rooms and prepare them for the physician.
• Travel to other facilities for BSMH providers or adjust hours as directed by the practice manager to meet patient care needs.
• Record patients’ medical histories, vital statistics, and other information such as test results in medical records.
• Interview patients to obtain medical information and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing.
• Provide authorized prescription and drug refill information to pharmacies as directed by a provider.
• Explain treatment procedures, medications, diets, and physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties such as answering telephones, taking dictation, and completing insurance forms.
• Complete skills or competency checklists to assist physicians with examining and treating patients, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED