About The Position

The Medical Assistant (MA) supports physicians and other healthcare professionals by performing clinical and administrative tasks that help ensure efficient patient care in a fast-paced medical setting. Working under the direction of the Nurse Supervisor and/or Practice/Office Manager, the MA gathers and records vital signs and other pertinent patient information, prepares patients for exams, assists with treatments, coordinates tests and follow-up care, and records treatment in the medical record. The MA anticipates and responds appropriately to patient needs and symptoms, prioritizing patient safety and experience, and demonstrates competency in serving patients of all ages. The role provides relationship-based, patient-centered care adapted to patients’ cultural diversity and population-specific characteristics. The MA prepares patients, rooms, and equipment; assists physicians and advanced practice providers with treatment; carries out orders; responds to requests outside visits; and may support front-office operations such as check-in, check-out, and scheduling. The MA follows applicable clinical guidelines, laws, regulations, organizational policies, and competency standards. The position collaborates with providers, nurses, and clinical staff, participates in huddles, meetings, quality improvement, and professional development, and may help onboard or train team members, trainees, or students. The MA also uses supplies responsibly, reports low stock, may provide coverage for absences, and performs other assigned duties.

Requirements

  • High school diploma, GED, or certificate in Medical Assisting.
  • Upon hire, hold Basic Life Support certification through BLS, American Red Cross BLS, or BLS Instructor certification.
  • Upon hire, hold a medical assistant certification such as CMA, MEDCA, NCMA, RMA, or CCMA.
  • Current certification from an accepted medical assisting credentialing body: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), or NAHP (NRCMA).
  • Work quickly and efficiently to support patient comfort and satisfaction.
  • Strong ability to read, write, and speak English.
  • Basic computer skills.
  • Organized and attentive to detail.
  • Ability to work as part of a team and maintain positive working relationships.

Nice To Haves

  • Experience in a physician practice setting.
  • At least one year of experience in the area or specialty for which the candidate is applying.

Responsibilities

  • Provide relationship-based, patient-centered care adapted to patients’ age, gender, disease, and cultural diversity.
  • Partner and communicate with patients and, when appropriate, their significant others or families to help keep patients at ease.
  • Prepare patients for visits with physicians and advanced practice providers.
  • Prepare rooms and equipment and assist physicians and advanced practice providers with patient treatment.
  • Carry out orders generated during office visits and respond to patient requests outside office visits.
  • Gather and record vital signs and other pertinent patient information, coordinate tests and follow-up care, and document treatment in the medical record.
  • Maintain patient safety and support patient comfort and satisfaction.
  • Assist with front-office operations, including check-in, check-out, scheduling, and other non-clinical functions, as needed.
  • Provide care according to recognized clinical practice guidelines and applicable laws, regulations, policies, procedures, and clinical competencies.
  • Collaborate with providers, nurses, and clinical staff to support continuity and consistency of care.
  • Participate in daily huddles, staff meetings, workgroups, committees, and quality-improvement initiatives.
  • May serve as a preceptor for onboarding or training new team members, trainees, or students.
  • Complete initial and ongoing competency assessments, mandatory education, and population-specific education.
  • Identify opportunities to improve care delivery, reflect on performance, and seek relevant training or mentorship.
  • Use medical supplies and medications efficiently, minimize waste, and notify supervisors or ordering staff when supplies are running low.
  • May provide staffing coverage for absences, vacations, and leave.
  • Perform other duties as assigned and comply with Wellstar policies, standards of work, and code of conduct.
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