Certified Medical Assistant

ALLERGY PARTNERS•Tucson, AZ

13d•Onsite

About The Position

The Certified Medical Assistant works as part of a team to support patient comfort and well-being by performing functions and procedures identified by providers. The role assists in delivering professional medical care in accordance with Allergy Partners policies and procedures, documents patient assessments, care, condition, reactions, and progress, and serves as a liaison between providers and patients. The assistant also reinforces patient and family education as requested by providers and performs administrative duties that support patient care. The position provides clinical support, including preparing patients for examinations and treatments, taking vital signs, assisting physicians, performing ordered allergy and breathing tests, administering injections as permitted by state law and scope of practice, and maintaining clinical supplies and emergency equipment. It also involves documentation and charge entry, patient follow-up and coordination, and collaboration with patients and clinical colleagues. Additional responsibilities include office operations and business processes, maintaining confidentiality and compliance, completing required training, attending meetings, and carrying out other tasks assigned by the Practice Manager. The role has no supervisory responsibilities.

Requirements

High school diploma required.
CMA/RMA credential from an accredited program or ABR-OE required.
Understanding of OSHA guidelines for ambulatory practices.
Understanding of medical-record documentation standards.
Understanding of medical coding based on medical-record notes to support accurate billing.
Comfort using email and interacting with Internet applications.
Knowledge of electronic medical records, practice-management software, and word-processing software.
Good communication skills and ability to interact with physicians.
Neat, professional appearance.
Ability to perform the full range of body motion, including manual and finger dexterity and eye-hand coordination.
Ability to stand and walk; occasional lifting and carrying of items up to 30 pounds.
Normal visual acuity and hearing.
Ability to work under stressful conditions and exposure to bodily fluids and clinic-related hazards.

Nice To Haves

At least one year of experience in a medical practice is preferred; formal education may be considered.

Responsibilities

Greet patients, escort them to exam rooms, prepare them for examinations or treatment, and take vital signs.
Assist physicians when requested.
Perform allergy prick testing and/or intradermal testing as ordered by a physician.
Perform spirometry and other breathing tests as ordered.
Prepare and maintain supplies and equipment for testing and treatment.
Provide patient education when appropriate.
Administer biologic injections as ordered and as permitted by state law and scope of practice.
Administer allergy injections according to physician-approved schedules and state regulations.
Obtain blood, buccal, genetic, or other samples as ordered and allowed by state regulations.
Monitor patients for possible adverse reactions after allergy injections.
Maintain emergency equipment, including oxygen and the crash cart.
Answer patient-related calls and respond according to clinical protocols.
Scribe for providers when requested or required by the role.
Follow standardized protocols and workflows.
Follow up on referrals and insurance authorizations as requested and needed.
Schedule radiology and laboratory tests and make specialist referrals as directed by a physician or provider.
Maintain clinical supply stock and medication samples.
Complete accurate documentation in patients’ electronic medical records for services personally provided.
Enter charges for services personally provided according to company guidelines.
Collaborate with patients, colleagues, and interdisciplinary team members to achieve desired outcomes.
Maintain office operations, including opening and closing protocols.
Support accurate insurance verification, billing, and coding.
Manage clinical supplies and inventory.
Collaborate with physicians on process improvements and provider scheduling.
Manage daily financial processes, including deposits, petty cash, and collections.
Review accounts receivable reports and support timely claims resolution.
Oversee medical record compliance and release processes.
Support marketing initiatives and community engagement.
Prepare and review financial and management reports with physicians and the Regional Operations Manager.
Protect patient confidentiality and comply with HIPAA and practice compliance guidelines.
Maintain knowledge of practice-management and other job-related computer software.
Complete assigned training, including CPR, OSHA, HIPAA, compliance, and information security training, within designated timeframes.
Follow company and department policies, report policy violations and incidents through appropriate channels, and participate in cybersecurity efforts and required training.
Attend regular meetings and complete other tasks and projects assigned by the Practice Manager.
Comply with applicable clinical regulations, policies, procedures, and state and federal laws.
May be cross-trained in front-office activities such as answering phones, scheduling patients, taking payments, and other administrative tasks.