About The Position

As a Certified Medical Assistant at ProMedica, you will work directly with patients and providers to deliver clinical excellence and enhance the patient experience. You will prepare patients for visits by taking and documenting vital signs, performing specialized tests, and preparing schedules while following clinical protocols, regulatory requirements, and standards. The role involves communicating with patients, peers, and members of the health care team; applying clinical knowledge to answer patient phone calls; and relaying messages for providers or nurses. You will also act as a resource and role model for Medical Assistants and Patient Service Coordinator teams. The duties described are general and are not exhaustive.

Requirements

  • High school graduate or equivalent.
  • Completion of a recognized Medical Assistant program at an accredited college or university, or one year of work as a Medical Assistant to meet certification requirements.
  • Experience in the medical industry, including patient-care or non-patient-care roles; continuing education in a health care-related area of study may be accepted in lieu of experience.
  • Registration or certification as a Medical Assistant through an accredited body, or an active state license as an LPN or RN.
  • Current BLS (CPR) course card from the American Heart Association at the time of employment, or obtain certification within 90 days of hire.
  • Certified Lactation Counselor (CLC) credential at the time of employment or obtain it within one year of hire.

Nice To Haves

  • One year of experience in direct patient care.

Responsibilities

  • Prepare patients for visits by taking and documenting vital signs.
  • Perform specialized tests and prepare schedules.
  • Follow clinical protocols, regulatory requirements, and standards.
  • Communicate with patients, peers, and members of the health care team.
  • Apply clinical knowledge when answering patient phone calls.
  • Relay messages for providers or nurses.
  • Act as a resource and role model for Medical Assistants and Patient Service Coordinator teams.

Benefits

  • Flexible benefits that include compensation and programs to support employees' families, finances, and personal well-being.
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