Certified Medical Assistant (CMA) - Spravato

LifeStance Health•Forest Acres, SC

1d•Onsite

About The Position

LifeStance Health is hiring a Certified Medical Assistant to support Spravato clinical therapies and coordinate medical care for patients receiving behavioral health services. The role is a point of contact for patients and psychiatric clinicians, providing patient support and customer service throughout the mental health care experience. The position works under the direction of a physician and supports clinicians with administrative and care coordination tasks. This is a 100% onsite position in the Forest Acres neighborhood of South Carolina, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. The employer requests that the successful candidate start within three weeks. Compensation is $21–$24 per hour, based on tenure, experience, and market/geography, with eligibility for a semi-annual performance-based bonus and paid time away.

Requirements

Certified Medical Assistant (CMA) in South Carolina.
High school diploma or equivalent.
At least 3 years of experience as a Medical Assistant.
Current BLS certification.
Ability to multitask and prioritize duties in support of a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ability to meet the physical demands of the role, including regularly sitting, standing, bending, talking, and hearing; frequently walking; and lifting or moving objects up to 25 pounds.

Nice To Haves

Associate or bachelor’s degree.

Responsibilities

Support a positive workplace culture and clinician and staff engagement.
Respond promptly and appropriately to patient needs, including potentially difficult or emotional situations.
Communicate effectively with patients, clinicians, and peers to support patient care and clinician satisfaction.
Oversee daily clinical therapy operations under the direction of the physician.
Greet and room patients; obtain weight and vital signs; and review relevant medical information and current medications.
Administer medications as ordered and indicated, confirming the correct patient and dose before administration.
Review appointment screeners and alert the physician to abnormal results or high scores.
Provide treatment instructions and education, and ensure required documentation and consents are completed before treatment.
Monitor and assess patients throughout their stay.
Maintain clinical logs and timely, accurate patient charting and documentation.
Prepare the clinic for the next shift and maintain orderly supply storage, expiration-date checks, and adequate inventory; report supply needs.
Maintain compliance with DEA regulations for controlled substances and keep the work environment safe and clean.
Review patient intakes and collaborate with psychiatric clinicians about new-patient paperwork.
Support clinicians with prior authorizations, lab orders, patient letters, records requests, and coordination of patient forms and paperwork.
Coordinate communication among patients, medical staff, and pharmacies, including medication deliveries, and maintain accurate pharmacy information in medical records.
Coordinate internal and external referrals for specialty services.
Provide general administrative support to clinicians, including sending letters and faxes and coordinating responses to patient questions.
Build professional relationships with patients and coworkers; contribute to process improvement, problem-solving, organization, and effective conflict resolution.