Certified Medical Assistant – Spravato Clinic (outpatient)

LifeStance Health•Forest Hills, NY

15h•Onsite

About The Position

The Certified Medical Assistant in LifeStance Health’s outpatient Spravato clinic serves as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. The role helps ensure a high-quality customer experience as patients navigate mental healthcare and oversees the daily operation and management of clinical therapies under the direction of a psychiatric clinician. This position is 100% onsite at a LifeStance practice location.

Requirements

Certified Medical Assistant.
High school diploma or equivalent required.
Current BLS certification.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Ability to handle sensitive and confidential information in accordance with HIPAA.
Understanding of documentation standards.
Professionalism, ethical conduct, relationship-building, adaptability, organization, attention to detail, and cooperative conflict resolution.

Nice To Haves

Associate or bachelor’s degree preferred.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Promote a positive workplace culture and support in-office clinician and staff engagement.
Respond promptly and appropriately to patient needs, including potentially difficult or emotional situations.
Communicate effectively with peers, clinicians, and patients to support patient care and clinician satisfaction.
Greet and room patients; obtain weight and vital signs; review relevant medical information and medications; and administer medications as ordered.
Review appointment screeners and alert the psychiatric clinician to abnormal or high scores.
Provide patients with clear instructions and education about treatments.
Ensure required documentation and consents are complete before treatment and confirm patient identity and medication dosage before administration.
Monitor and assess patients throughout their stay.
Maintain accurate clinical logs and timely patient charting and documentation.
Prepare the clinic for the next shift and maintain organized supplies, including tracking expiration dates, stock levels, and inventory needs.
Maintain compliance with DEA regulations for controlled substances and keep the work environment safe and clean.
Review new-patient intakes and collaborate with psychiatric clinicians regarding paperwork.
Build professional relationships with new and existing patients.
Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and coordination of patient forms and paperwork.
Facilitate communication among patients, medical staff, and pharmacies; arrange medication deliveries and verify pharmacy information in medical records.
Coordinate internal and external referrals for specialty services.
Provide general clinician administrative support, including sending letters and faxes, and coordinate responses to additional patient questions.
Set priorities, monitor progress, identify process improvements, resolve problems, and adapt responsibilities to organizational needs.