Certified Medical Assistant – Spravato Clinic (outpatient)

LifeStance Health•Manhattan, NY

16h•Onsite

About The Position

The Spravato Medical Assistant serves as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians in an outpatient clinic. The role helps ensure a high-quality customer experience as patients navigate mental health treatment and oversees daily clinical therapy operations under the direction of a psychiatric clinician. Responsibilities include preparing patients for treatment, obtaining vital signs, reviewing medical information and medications, administering medications as ordered, monitoring patients during treatment, maintaining clinical documentation and logs, and supporting medication, referral, and administrative coordination. The position also provides general support to clinicians and helps maintain a safe, organized, compliant clinic environment. This position is 100% onsite at a LifeStance practice location. Compensation is $26–$29.30 per hour.

Requirements

Certified Medical Assistant.
High school diploma or equivalent required.
Current BLS certification.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Understanding of documentation standards.
Professionalism, ethical conduct, relationship-building, sound decision-making, flexibility, organization, attention to detail, and conflict-resolution skills.
Ability to sit, stand, bend, talk, hear, and walk as required; lift or move objects up to 25 pounds; and meet the stated vision requirements.

Nice To Haves

Associate’s or bachelor’s degree preferred.
One or more years of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote LifeStance culture and connection.
Provide responsive customer service and communicate effectively with patients, peers, and clinicians, including in potentially difficult or emotional situations.
Oversee daily clinical therapy operations under the direction of the psychiatric clinician.
Greet and room patients; obtain weight and vital signs; review relevant medical information and current medications; and administer medications as ordered.
Review appointment screeners and alert the psychiatric clinician to abnormal or high scores.
Provide patients with clear treatment instructions and education.
Ensure required documentation and consents are completed before treatment.
Confirm patient identity and medication dosage before administration, and monitor and assess patients throughout their stay.
Maintain clinical logs and complete timely charting and documentation.
Prepare the clinic for the next shift and maintain organized supplies, expiration-date checks, and adequate inventory; report supply needs.
Maintain compliance with DEA regulations for controlled substances and follow procedures for a safe, clean work environment.
Assist psychiatric clinicians with patient-care tasks, including prior authorizations, lab orders, patient letters, records requests, and patient forms or paperwork.
Facilitate communication among patients, medical staff, and pharmacies; arrange medication deliveries and ensure pharmacy information in medical records is accurate.
Coordinate internal and external referrals for specialty services.
Review new-patient intakes and collaborate with the psychiatric clinician regarding paperwork.
Establish professional relationships with new and existing patients.
Provide general clinician support, including administrative assistance such as sending letters and faxes, and coordinate with clinicians on additional patient questions.
Work cooperatively to resolve problems, improve processes, and adapt responsibilities to the company’s needs.