Spravato Medical Assistant

LifeStance Health•Emeryville, CA

2d•$24 - $27

About The Position

LifeStance Health is seeking a Spravato Medical Assistant to coordinate medical care and support patients and psychiatric clinicians. The role serves as a point of contact for patients and helps ensure quality customer service as they navigate their mental health experience. The Medical Assistant oversees daily clinical therapy operations under a Physician’s direction, supports patients through treatment, and maintains accurate clinical documentation, inventory, and regulatory compliance.

Requirements

Certified Medical Assistant.
High school diploma or equivalent required.
Current BLS Certification.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Ability to handle sensitive and confidential information in accordance with HIPAA.
Understanding of documentation standards.

Nice To Haves

Associate or bachelor’s degree preferred.
One or more years of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Oversee daily operations and management of clinical therapies under the direction of the Physician.
Greet and room patients; obtain weight and vital signs; review relevant medical information and current medications; and administer medications as ordered.
Review appointment screeners and alert the Physician to abnormal or high scores.
Provide clear patient instructions and education regarding treatments.
Ensure required documentation and consents are signed before treatment.
Confirm adequate medication quantities and verify the correct dose before administration.
Obtain and verify correct patient identification chairside before treatment.
Monitor and assess patients throughout their stay.
Maintain clinical logs for compliance and accuracy.
Ensure clinic preparation is complete for the next shift.
Review patient intakes and collaborate with psychiatric clinicians regarding new-patient paperwork.
Establish professional relationships with new and existing patients.
Submit charting and documentation for each patient in a timely manner.
Keep supplies orderly, track expiration dates, and maintain sufficient supply levels.
Monitor and report inventory requirements for daily operations.
Maintain compliance with DEA regulations for controlled substances.
Maintain a safe and clean work environment by following procedures, rules, and regulations.
Assist psychiatric clinicians with patient-care tasks, including prior authorizations, lab orders, patient letters, records requests, and coordination of forms and paperwork such as FMLA documents.
Facilitate communication among patients, medical staff, and pharmacies, including arranging medication deliveries.
Ensure patient pharmacy information in the medical record is accurate.
Assist with coordination of internal and external referrals for specialty services.