Certified Medical Assistant

Allergy Partners•Austin, TX

About The Position

The Certified Medical Assistant works as part of a team to support patient comfort and well-being and assist in delivering professional medical care to the clinic population in accordance with Allergy Partners policies and procedures. The role performs provider-identified functions and procedures, documents assessments and care, monitors patient condition and progress, and serves as a liaison between providers and patients. The assistant also reinforces patient and family education as requested by providers and performs administrative duties that support patient care. The position combines clinical support with business operations. Clinical duties include preparing patients for exams and treatments, conducting ordered allergy and breathing tests, administering injections as permitted by state law and scope of practice, maintaining equipment and supplies, and completing accurate electronic medical records. Business duties include supporting office operations, insurance and billing processes, inventory, financial activities, medical records, and community engagement. The role follows applicable policies, protocols, regulations, and state and federal laws, and completes assigned training and other duties as directed by the Practice Manager.

Requirements

High school diploma required.
CMA/RMA certification from an accredited program or ABR-OE required.
Understanding of OSHA guidelines for ambulatory practices.
Understanding of medical record documentation standards.
Understanding of medical coding based on medical record notes to support accurate billing.
Comfort using email and internet applications.
Knowledge of electronic medical records, practice management, and word processing software.
Good communication skills and ability to interact with physicians.
Neat, professional appearance.
Ability to perform a full range of body motion, including manual and finger dexterity and eye-hand coordination; stand and walk; and occasionally lift and carry items weighing up to 30 pounds.
Normal visual acuity and hearing are required.
Ability to work under stressful conditions and with potential exposure to bodily fluids and clinic-related hazards.

Nice To Haves

A minimum of one year of experience in a medical practice is preferred; completion of formal education will be taken into consideration.

Responsibilities

Greet patients, escort them to exam rooms, prepare them for examinations or treatments, and take vital signs.
Assist physicians when requested and scribe for providers as required by the role.
Perform physician-ordered allergy prick and/or intradermal testing, spirometry, and other breathing tests.
Prepare and maintain supplies and equipment for testing and treatment, including emergency equipment such as oxygen and the crash cart.
Provide patient education when appropriate and reinforce patient and family teaching or counseling as requested by the provider.
Administer biologic injections as ordered and permitted by state law and scope of practice; administer allergy injections according to physician-approved schedules and state regulations.
Obtain blood, buccal, or genetic samples as ordered and permitted by state regulations.
Monitor patients for possible adverse reactions after allergy injections.
Answer patient-related telephone calls and respond according to clinical protocols.
Follow standardized protocols and workflows; obtain referrals and insurance authorizations as needed; schedule radiology and laboratory tests and make specialist referrals as directed.
Maintain clinical supply stock and medication samples.
Document services personally provided in the electronic medical record and enter charges in accordance with company policies and guidelines.
Collaborate with patients, colleagues, and interdisciplinary team members to achieve desired outcomes.
Maintain office operations, including opening and closing protocols.
Support accurate insurance verification, billing, and coding; oversee clinical supply and inventory management.
Collaborate with physicians on process improvements and provider scheduling.
Manage daily financial processes, including deposits, petty cash, and collections; review accounts receivable reports and support timely claims resolution.
Oversee medical record compliance and release processes.
Support marketing initiatives and community engagement.
Prepare and review financial and management reports with physicians and the Regional Operations Manager.
Maintain patient confidentiality and comply with HIPAA, compliance, cybersecurity, and other practice policies and procedures; report incidents or policy violations through appropriate channels.
Maintain knowledge of relevant practice management and computer software and complete assigned training, including CPR, OSHA, HIPAA, compliance, and information security training, within designated timeframes.
Attend regular meetings and perform other tasks or projects assigned by the Practice Manager.
Comply with clinical regulations, policies, and procedures and applicable state and federal laws; report incidents to the appropriate supervisor, Practice Manager, or Compliance Officer.
May cross-train on front-office duties such as answering phones, scheduling patients, taking payments, and other administrative activities.