Certified Medical Assistant-Multi Specialty Clinic-Bossier

Ochsner Health•Bossier City, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with delivering care to patients from diverse backgrounds and age groups, maintains positive relationships with patients and families, and works with colleagues to support an efficient patient visit and the attending physician. Communicates by phone to address patient needs and uses company data systems to document pertinent medical information. The role requires maintaining clinical knowledge, technical skills, training, and credentials through professional development. The employee must follow applicable laws, accreditation standards, and regulatory requirements and comply with the employer’s Compliance & Privacy Program and Standards of Conduct. Duties may change and may include other related work as assigned. The role involves routine exposure to blood, body fluids, tissue, patients, potentially infectious specimens, and possible exposure to hazardous medications or waste in the healthcare environment.

Requirements

High school diploma.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Strong interpersonal and customer service skills.
Ability to meet the physical demands of Medium Work: exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to work in a patient care area, with patients and potentially infectious specimens, with occupational risk of exposure to communicable diseases and possible exposure to hazardous medications or waste.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Answer the patient’s questions before the patient leaves and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Adapt communication and care to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Perform other related duties as assigned.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct, patient or employee safety concerns, patient privacy concerns, and other compliance-related concerns.