Certified Medical Assistant

Allergy Partners • Tucson, AZ

12d

About The Position

The Certified Medical Assistant works as part of a clinical team to support patient comfort and well-being. The role performs functions and procedures identified by providers and assists with professional medical care in accordance with Allergy Partners policies and procedures. The assistant documents assessments, care delivery, patient condition, reactions, and progress; serves as a liaison between providers and patients; reinforces patient and family education or counseling as requested; and performs administrative duties that support patient care.

The position combines clinical support with business operations, documentation, patient communication, and practice support. The employee follows clinical protocols and applicable policies, procedures, and laws, and may be cross-trained in front-office activities. This position has no supervisory responsibilities and reports to the Practice Manager.

Requirements

• High school diploma required.
• CMA/RMA credential from an accredited program or ABR-OE required.
• Understanding of OSHA guidelines for ambulatory practices.
• Understanding of medical-record documentation standards.
• Understanding of medical coding based on medical-record notes to support accurate billing.
• Comfort using email and interacting with internet applications.
• Knowledge of electronic medical records, practice-management software, and word-processing software.
• Good communication skills and ability to interact with physicians.
• Neat, professional appearance.
• Ability to perform work involving the full range of body motion, manual and finger dexterity, and eye-hand coordination.
• Ability to stand and walk; occasional lifting and carrying of items weighing up to 30 pounds.
• Normal visual acuity and hearing.
• Ability to work under stressful conditions and exposure to bodily fluids.
• May be exposed to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, needle sticks, and other conditions common to a clinic environment.

Nice To Haves

• A minimum of one year of experience in a medical practice is preferred; completion of formal education will be taken into consideration.

Responsibilities

• Greet patients, escort them to exam rooms, prepare them for exams or treatment, and take vital signs.
• Assist physicians when requested.
• Perform allergy prick and/or intradermal testing as ordered by a physician.
• Perform spirometry and other breathing tests as ordered.
• Prepare and maintain supplies and equipment for testing and treatment.
• Provide patient education when appropriate.
• Administer biologic injections as ordered and as permitted by state law and scope of practice.
• Administer allergy injections according to physician-approved schedules and state regulations.
• Obtain blood, buccal, or genetic-material samples as ordered and permitted by state regulations.
• Monitor patients for possible adverse reactions after allergy injections.
• Maintain emergency equipment, including oxygen and crash carts.
• Answer patient-related telephone calls and respond according to clinical protocols.
• Scribe for providers when requested or required by the role.
• Follow standardized protocols and workflows.
• Obtain referrals and insurance authorizations as requested and needed.
• Schedule radiology and laboratory tests and make specialist referrals as directed by a physician or provider.
• Maintain clinical supply stock and medication samples.
• Document personally provided services accurately in patients’ electronic medical records in accordance with company policies and guidelines.
• Enter charges for personally provided services in accordance with company guidelines.
• Collaborate with patients, colleagues, and interdisciplinary team members to achieve desired outcomes.
• Maintain office operations, including opening and closing protocols.
• Support accurate insurance verification, billing, and coding.
• Oversee clinical supply and inventory management.
• Collaborate with physicians on process improvements and provider scheduling.
• Manage daily financial processes, including deposits, petty cash, and collections.
• Review accounts receivable reports and support timely claims resolution.
• Oversee medical-record compliance and release processes.
• Support marketing initiatives and community engagement.
• Prepare and review financial and management reports with physicians and the Regional Operations Manager.
• Protect patient confidentiality and comply with HIPAA and practice compliance guidelines.
• Maintain knowledge of practice-management and other computer software related to job functions.
• Complete assigned Allergy Partners training, including CPR, OSHA, HIPAA, compliance, and information security training, within designated timeframes.
• Comply with company and department policies; report policy violations and incidents through appropriate channels.
• Participate in cybersecurity efforts, observe and report cybersecurity incidents, and complete required training on time.
• Attend regular meetings and perform other tasks and projects assigned by the Practice Manager.
• Comply with applicable laws, regulations, and clinical-area policies and procedures.
• Cross-train in front-office activities as needed, such as answering phones, scheduling patients, taking payments, and other administrative activities.
• Report incidents to a supervisor, Practice Manager, or Compliance Officer as appropriate.

Benefits

• Full-time employees: 401(k), health insurance, paid time off, paid holidays, vision insurance, health savings account (HSA), dental insurance, life insurance, and disability insurance.
• Part-time employees: 401(k), paid time off, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED