Certified Medical Assistant, Pediatric Health

People's Community Clinic • Austin, TX

2d • Onsite

About The Position

The Medical Assistant supports the mission of People's Community Clinic by helping ensure patients are served in a manner that enhances their dignity and welfare, and that clinic resources are used efficiently and in accordance with clinic policies and risk management protocols. As a member of a care team, the MA coordinates patient care and supports patients and families in self-management, self-efficacy, and behavior change. Care team members assess and manage the health needs of the patient population and communicate effectively with all patients, especially vulnerable populations.

The role is based at 1101 Camino La Costa, Austin, TX 78752. The standard schedule is Monday through Friday, 7:45 a.m. to 5:00 p.m.; employees must work at least one evening clinic per week on Monday, Tuesday, or Thursday, with the schedule adjusted to 11:45 a.m. to 8:00 p.m. Other schedules may be considered based on operational needs. Compensation is $22.00–$25.25 per hour, based on experience and qualifications.

Requirements

• High school diploma or GED.
• Successful completion of a Medical Assistant externship.
• Medical Assistant certification must be completed within the first 90 days of employment; the clinic may reimburse the cost.
• CPR certified.
• Demonstrated knowledge of Medical Assistant protocols relating to patient care, provider assistance, exam rooms, and records maintenance.
• Excellent customer service skills and ability to interact effectively with a diverse population.
• Ability to work with minimal supervision.
• Strong oral and written communication skills.
• Ability to be patient and flexible and to juggle multiple priorities in a fast-paced environment.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Work as a member of the health care team to ensure excellent patient care.
• Greet patients and escort them to the assigned examination room.
• Document appropriate history, vital signs, and chief complaint for the visit type.
• Prepare patients for the appropriate visit type.
• Assist providers during treatment and procedures.
• Administer and store medications according to clinic policy.
• Make referrals as appropriate and necessary, following procedure.
• Collect lab specimens and escort patients to the lab.
• Administer immunizations and injections as appropriate and requested.
• Identify opportunities to improve workflow, work processes, and patient care, and cooperate in implementing quality improvements.
• Adhere to HIPAA guidelines.
• Ensure exam rooms are ready and have adequate tools, instruments, and supplies.
• Maintain inventory and stock exam and treatment rooms with supplies, instruments, and equipment.
• Follow risk management protocols in the exam room environment.
• Clean and disinfect non-consumable instruments according to established procedures.
• Maintain order and cleanliness of the nursing station, chart areas, utility rooms, and examination rooms.
• Assist nursing personnel with administrative and clerical duties, including locating patient referral resources and follow-up paperwork.
• Ensure all in-house labs are entered into the EMR.
• Answer exam-area telephone calls when available and route calls to appropriate personnel.
• Retrieve charts for callbacks as needed.
• Notify patients of lab results following clinic procedures.

Benefits

• 18 PTO days per year.
• 11 paid holidays.
• Major medical health insurance coverage; most employees experience $0 in out-of-pocket medical expenses.
• Dental and vision coverage.
• Flexible Spending Accounts.
• Employer-paid life insurance.
• Employer-paid short-term and long-term disability.
• Annual training.
• 403(b) with 5% employer matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED