About The Position

The Certified Medical Assistant provides clinical and administrative support to physicians and other healthcare professionals to help ensure efficient patient care in a fast-paced medical setting. The position performs front- and back-office functions and works under the direction of the Nurse Supervisor and/or Practice/Office Manager. Responsibilities include gathering and recording vital signs and other relevant patient information, preparing patients and rooms for examinations, assisting with treatments, carrying out orders, coordinating tests and follow-up care, and documenting treatment in the medical record. The Medical Assistant anticipively recognizes patient needs and responds appropriately, with patient safety and experience central to care. The role requires competency to serve patients of all ages. The Medical Assistant delivers relationship-based, patient-centered care adapted to population-specific characteristics and cultural diversity, and partners with patients and their families or significant others as appropriate. The role collaborates with providers, nurses, and clinical staff; participates in huddles, meetings, quality improvement, and professional development; and may help train new team members or provide staffing coverage. The position follows clinical guidelines, applicable laws and regulations, and Wellstar policies and procedures, while using supplies responsibly and performing other duties as assigned.

Requirements

  • High school diploma or GED and a Medical Assisting certificate.
  • Current BLS certification through an accepted provider or credential, including BLS, ARC-BLS, or BLS-I.
  • Current medical assisting certification from an accepted credentialing body: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), or NAHP (NRCMA).
  • Ability to work quickly and efficiently to ensure patient comfort and satisfaction.
  • High ability to read, write, and speak English; basic computer skills.
  • Strong organization and attention to detail.
  • Ability to work as part of a team and maintain positive working relationships.

Nice To Haves

  • Experience in a physician practice setting.
  • At least one year of experience in the area or specialty for which the candidate is applying.

Responsibilities

  • Prepare patients for physician or advanced practice provider visits; prepare rooms and equipment; and assist with patient treatments.
  • Carry out orders generated during office visits and respond to patient requests outside office visits.
  • Gather and record vital signs and other pertinent patient information, and document treatment in the medical record.
  • Maintain patient safety and support patient comfort through collaborative, communicative care.
  • May assist with front-office check-in, check-out, scheduling, and other non-clinical functions.
  • Provide care in accordance with recognized clinical practice guidelines, applicable laws and regulations, organizational policies, and clinical competencies.
  • Collaborate with providers, nurses, and clinical staff to promote continuity and consistency of care.
  • Participate in daily huddles, staff meetings, workgroups, committees, and quality improvement initiatives.
  • Complete initial and ongoing competency assessments, mandatory education, and population-specific education.
  • Identify opportunities to improve care delivery and seek relevant training or mentorship.
  • Use medical supplies and medications efficiently, minimize waste, and alert supervisors or ordering staff when supplies are low.
  • May serve as a preceptor for new team members, trainees, or students and provide staffing coverage for absences, vacation, or leave.
  • Perform other duties as assigned and comply with Wellstar policies, standards of work, and code of conduct.
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