Certified Medical Assistant (CMA) - Youngstown Cardiology

Bon Secours Mercy Health • Youngstown, OH

5d

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides direct and indirect patient care within the scope of practice and in alignment with standards of excellence and quality. Under provider direction, the Medical Assistant helps complete the patient’s chief complaint by collecting measurements such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing care; and administers ordered medications within medical assisting scope and state guidelines.

The role supports clinical and administrative workflows, including preparing patients for examinations, documenting accurately in electronic records, managing provider-directed inbox messages, assisting with virtual visits, and following up on orders, referrals, appointments, and tests. The position may also perform front-desk duties. Travel to other facilities or adjusted hours may be required as directed by the practice manager to meet patient care needs.

The role serves adult and geriatric patients. Work takes place in a general office environment and may involve high stress, fluctuating workloads, interruptions, periods working alone, exposure to noise, bright lights, bodily fluids, infectious materials, hazardous substances, adverse weather, and potential verbal abuse or physical altercations. Employees must follow universal precautions and use personal protective equipment and devices.

Requirements

• High school diploma or GED.
• Active medical assisting certification from an accepted certifying organization: CMA, RMA, CCMA, NCMA, or NRCMA. ABR-OE is acceptable if the incumbent cannot obtain MA certification; certain certifications and ABR-OE are not accepted in South Carolina.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Medical terminology knowledge.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
• Ability to perform the physical and safety requirements of the role, including manual dexterity, reaching above shoulder level, repetitive arm and hand movements, finger dexterity, and the listed sensory and hazard-related requirements.
• Ability to exercise universal precautions and use personal protective equipment and devices.

Nice To Haves

• Completion of an accredited post-secondary Medical Assistant education program, except that an approved program is required in South Carolina.
• Completion of externship or clinical laboratory training.
• One year of recent Medical Assisting experience.
• BLS Basic Life Support certification from the American Heart Association is preferred at hire at BSMH locations and required at hire at Roper St. Francis Healthcare locations; at BSMH it is required before independent patient care.

Responsibilities

• Understand and follow the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient information and measurements, identify significant changes in condition, and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Provide excellent care and service in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines.
• Escort patients to examination rooms and prepare them for the physician.
• Travel to other facilities or adjust hours as directed by the practice manager to meet patient care needs.
• Keep work areas, examination rooms, and equipment clean, orderly, safe, supplied, and functioning properly.
• Assist patients and providers with virtual health visits, including visit setup, pre-charting, patient preparation, troubleshooting, gathering chief complaints and health-maintenance information, medication review, and other relevant details.
• Document accurately and appropriately in electronic medical records.
• Manage electronic health record inbox messages according to the provider’s verbatim instructions.
• Perform front-desk workflows as needed, including patient portal requests, registration, scheduling, phone triage, cash handling, and check-in/check-out.
• Follow up on orders, appointments, referrals, and follow-up visits; collect co-pays as needed.
• Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
• Record medical histories, vital statistics, and test results; interview patients and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician and provide authorized prescription and refill information to pharmacies as directed by the provider.
• Explain treatment procedures, medications, diets, and physician instructions to patients.
• Collect, log, and prepare blood, tissue, and other laboratory specimens for testing; perform routine laboratory tests and sample analyses.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Complete required skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED