Certified Medical Assistant (CMA) - Youngstown Cardiology

Mercy Health • Warren, OH

1d

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under provider direction, the Medical Assistant helps address the patient's chief complaint by collecting information such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing patient care; and administers ordered medications within the Medical Assisting scope and state guidelines.

The role supports providers and patients in a cardiology practice through clinical and administrative workflows, including preparing patients for examinations, documenting accurately in electronic records, supporting virtual visits, following up on orders and referrals, and maintaining safe, clean, well-stocked clinical areas. The position may involve travel to other facilities or adjusted hours as directed by the practice manager to meet patient care needs.

Requirements

• Active Medical Assisting certification from one of the listed organizations: CMA (American Association of Medical Assistants), RMA (American Medical Technologists), CCMA (National Healthcareer Association), NCMA (National Center for Competency Testing), or NRCMA (National Association for Health Professionals). NRCMA is not accepted in South Carolina.
• If unable to obtain Medical Assistant certification, Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable; this is not accepted in South Carolina.
• High school diploma or GED.
• In South Carolina, completion of one of the specified qualifying Medical Assistant education or training programs is required.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
• BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; it is preferred at hire and required before independent patient care at BSMH.

Nice To Haves

• Completion of an accredited post-secondary Medical Assistant education program is preferred in all states except South Carolina.
• Completion of an externship or clinical lab training.
• One year of recent Medical Assisting experience.
• BLS certification at hire where it is listed as preferred.

Responsibilities

• Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data, identify significant changes in condition, and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines.
• Escort patients to examination rooms and prepare them for the physician.
• Travel to other facilities or adjust hours as directed by the practice manager to meet patient care needs.
• Maintain a clean, orderly, safe, and supportive work environment, including examination rooms and equipment; ensure supplies and equipment are available and functioning properly.
• Support virtual health visits by setting up the platform, pre-charting, contacting patients to confirm preparedness, troubleshooting visit issues, and collecting the chief complaint, health maintenance checks, medication review, and other relevant details.
• Document accurately and appropriately in electronic medical records.
• Manage electronic health record inbox messages according to the provider's verbatim instructions.
• Perform front desk workflows as needed, including MyChart requests, registration, scheduling, phone triage, cash handling, and check-in/check-out.
• Follow up on orders, appointments, referrals, and follow-up visits, and collect co-payments as needed.
• Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
• Record medical histories, vital statistics, test results, and other patient information in medical records.
• Interview patients and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing.
• Provide prescription and drug refill information to pharmacies as authorized and directed by the provider.
• Explain treatment procedures, medications, diets, and physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Complete skills or competency checklists for assisting physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED