Certified Medical Assistant Urgent Care

AdventHealth•Kissimmee, FL

3d•Onsite

About The Position

The Certified Medical Assistant supports urgent care operations and patient care by creating and owning the patient experience. The role performs and documents procedures and assessments in accordance with department policy; completes clinical check-in and check-out duties; administers provider-ordered treatments and medications; conducts diagnostic and occupational medicine testing; and responds to clinical emergencies and triage situations. The position also supports patient safety, infection prevention, quality improvement, and training of newly hired clinical staff. This is a full-time day-shift position requiring full availability weekdays from 8 a.m. to 8 p.m. and weekends from 8 a.m. to 5 p.m. The posting provides a sample alternating two-week schedule. The location is 4320 W Vine St, Kissimmee, Florida 34746.

Requirements

High school graduate or equivalent.
At least 1 year of related work experience, or graduation from an accredited medical assistant program with completion of an externship.
Basic Life Support – CPR certification (BLS).
One of the following required credentials: Licensed Paramedic (PARA), American Association of Medical Assistants (CMA), Clinical Medical Assistant Certification (CMAC), ARMA Registered Medical Assistant (RMA), AMT Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA), Certified Clinical Medical Assistant (CCMA), or Nationally Registered Certified Medical Assistant (NRCMA).
Comprehensive knowledge of general medical assistant practices.
Ability to communicate effectively in English by reading, writing legibly, speaking, and comprehending information to carry out job requirements.
Ability to operate a computer, copier, fax, and scanner.
Ability to establish and maintain effective working relationships with patients, employees, and others from diverse backgrounds.
Ability to multitask efficiently in a fast-paced, high-patient-volume environment.
Full availability on weekdays from 8 a.m. to 8 p.m. and weekends from 8 a.m. to 5 p.m.

Nice To Haves

Strong critical-thinking skills.
Six months of relevant experience within an AdventHealth facility.
Previous medical assistant experience.
Previous urgent care or emergency department experience.

Responsibilities

Create and own the patient experience while driving customer service initiatives.
Perform and legibly document procedures and assessments in accordance with department policy.
Assess patients during clinical check-in, document pertinent medical information and vital signs, and evaluate for signs of abuse or neglect using age-specific guidelines.
Administer provider-ordered treatments and medications, verify as needed, and complete follow-up assessments.
Respond appropriately to clinical emergencies and triage situations.
Conduct diagnostic and occupational medicine testing, including EKG, spirometry, audiometry, titmus, and pulse oximetry.
Complete forensic testing collections according to DOT and state guidelines.
Complete check-out duties and relay instructions and care information to patients or their families.
Perform required Quality Control checklists to ensure patient safety.
Follow CDC guidelines and infection prevention practices, use PPE appropriately, wash hands according to policy, and adhere to safety regulations.
Participate in departmental performance improvement initiatives.
Train newly hired clinical staff as needed.
Provide excellent customer service to patients and visitors.
Perform other duties as assigned.