Certified Medical Assistant (CMA) - Charleston Colorectal Surgery - BSSF Hospital Medical Office Building

Roper St. Francis Healthcare•Charleston, SC

2d•Onsite

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under a provider’s direction, the CMA helps complete the patient’s chief complaint by collecting information such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing patient care; and administers ordered medications within the Medical Assisting scope and state guidelines. The position is based at BSSF Hospital MOB, with occasional travel to other facilities for coverage. The schedule is Monday through Thursday, 8:00 a.m. to 4:30 p.m., and Friday, 8:00 a.m. to 1:00 p.m. The role serves adult and geriatric patients in a general office environment and may involve high-stress or fluctuating workloads, interruptions, exposure to noise, bright lights, hazardous substances, body fluids, infectious materials, and adverse weather. Universal precautions and personal protective equipment are required. The role requires an active qualifying Medical Assisting certification and a high school diploma or GED. South Carolina requires completion of one of the specified qualifying medical assisting education or training programs. Benefits may vary based on market and employment status.

Requirements

Active Medical Assisting certification from an accepted organization: CMA (American Association of Medical Assistants), RMA (American Medical Technologists), CCMA (National Healthcareer Association), or NCMA (National Center for Competency Testing). NRCMA certification is not accepted in South Carolina.
High school diploma or GED.
In South Carolina, completion of one of the following is required: an accredited medical assistant post-secondary education program; a South Carolina Department of Education-approved career and technical education health sciences program; a medical assisting program provided by a U.S. military branch; a U.S. Department of Labor-approved registered apprenticeship program in medical assisting; or a health care employer-delivered training program aligned to a nationally accredited certification exam.
BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; it is preferred at hire and required before independent patient care at BSMH.
Strong oral and written communication skills.
Ability to work collaboratively with patients, families, and teams in a high-volume environment.
Medical terminology knowledge.
Attention to detail and ability to multitask.
Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
Ability to meet the physical requirements of the role, including manual dexterity and coordination; hearing alarms, telephone, and audio recordings; reaching above shoulder; repetitive arm and hand movements; finger dexterity; color vision; far and near acuity; and depth perception.

Nice To Haves

Completion of an accredited Medical Assistant post-secondary education program outside the South Carolina-specific requirement.
Completion of an externship or clinical lab training.
One year of recent Medical Assisting experience.
ABR-OE (Assessment-Based Recognition in Order Entry) may be acceptable if the incumbent cannot obtain MA certification; it is not accepted in South Carolina.

Responsibilities

Understand and adhere to legal responsibilities and requirements of the Medical Assistant role.
Collect patient data, identify significant changes in patient condition, and report them to the provider.
Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
Provide excellent care in interactions with internal and external customers.
Maintain clinical and administrative skills according to departmental competency guidelines and operational needs.
Escort patients to examination rooms and prepare them for the physician.
Travel to other facilities or adjust hours as directed by the practice manager to meet patient care needs.
Maintain clean, orderly, safe work areas, examination rooms, and equipment, and ensure supplies and equipment are available and functioning properly.
Assist with virtual health visits, including visit setup, pre-charting, patient preparation, troubleshooting, and collecting chief complaints, health maintenance checks, medication reviews, and other relevant details.
Document accurately and appropriately in electronic medical records.
Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
Perform front desk workflows as needed, including patient registration, scheduling, phone triage, cash handling, check-in/check-out, and MyChart requests.
Follow up on orders, appointments, referrals, and follow-up visits, and collect co-pays as needed.
Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
Record medical histories, vital statistics, and test results in medical records; interview patients and measure vital signs, weight, and height.
Prepare and administer medications as directed by a physician; provide authorized prescription and refill information to pharmacies as directed by the provider.
Collect, log, and prepare blood, tissue, and other laboratory specimens for testing; perform routine laboratory tests and sample analyses.
Explain treatment procedures, medications, diets, or physician instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform general office duties, including answering telephones, taking dictation, and completing insurance forms.
Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.