Certified Medical Assistant / Business Assoc, Primary & Walk- In Care, Full Time, Day

Valley Health System • Wayne, MI

3d • $23 - $29 • Onsite

About The Position

This role combines the responsibilities of a Certified Medical Assistant (CMA) and a Business Associate (BA) in a Primary & Walk-In Care setting. The CMA performs direct clinical activities under the direction of a physician, Charge RN, or Manager, including patient intake, blood draws, pharmacy calls, EKGs, and other physician-ordered tests. Accurate documentation in an EMR system is crucial, adhering to licensure and VMG policies. The CMA also maintains close working relationships with practice staff to ensure efficient workflow and patient care. The BA handles essential front desk activities such as greeting patients, registration, ensuring insurance compliance, and collecting payments. This includes managing the daily patient schedule, answering calls for appointments, medication refills, and directing inquiries of a clinical or billing nature. The BA coordinates with clinical staff for patient needs and flow, and supports the practice and professional staff as directed by the Practice Manager.

Requirements

• High school diploma or equivalent.
• Completion of a formal Medical Assistant program recognized by the State of New Jersey.
• Certification as a Certified Medical Assistant or Registered Medical Assistant recognized by the Board of Examiners (AMT, AAMA, NCCT).
• Completion of formal coursework in office management, database management, or business.
• Six (6) months of previous customer service/data entry, administrative/office management/clerical experience.
• Ability to use effective organizational and time management skills.
• Ability to create, maintain, and support a high-functioning team.
• Ability to establish and foster cooperative working relationships with staff and management.
• Ability to function effectively as part of a team.
• Demonstrates behavior that is courteous, caring, respectful, and compassionate at all times.
• Demonstrates ability to listen and respond in a non-judgmental manner, with clear expectations.
• Demonstrates behavior consistent with the Valley Health System's Behavioral Standards and the Valley Physician Services Mission and Vision Statements.
• Ability to represent the organization positively at all times.
• Ability to respect confidentiality of private healthcare, financial, and other company information at all times.
• Ability to honor commitments to the job and members of the team.
• Ability to speak constructively about co-workers and the organization.
• Ability to assume responsibilities and accountability for job duties and organizational responsibilities.
• Ability to support company-wide efforts to improve and maintain a high level of patient/customer satisfaction.

Nice To Haves

• Previous MA experience in a clinic, physician's office, or outpatient setting.
• BCLS certification preferred upon hire.
• Understanding of the operations of a medical practice.

Responsibilities

• Perform direct clinical activities including patient intake, blood draw, pharmacy calls, EKG, and other tests as ordered by the physician.
• Accurately document patient information in an EMR system.
• Maintain close working relationships with all practice staff to ensure proper workflow, care, and treatment.
• Greet, register, ensure insurance compliance, and collect appropriate payment at the time of service.
• Maintain the daily patient schedule.
• Answer all incoming calls, schedule appointments, handle medication refills, and relay inquiries of a clinical or billing nature.
• Coordinate with clinical staff on special patient needs or requirements and ensure proper patient flow.
• Support the Practice and professional staff as directed or requested by the Practice Manager.

Benefits

• Medical/Prescription
• Dental & Vision Discount Program (Full Time/Part Time Employees)
• Group Term Life Insurance and AD&D (Full Time Employees)
• Flexible Spending Accounts
• Commuter Benefit Plans
• Supplemental Voluntary Benefits (e.g., Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
• 6 Paid Holidays
• Paid Time Off (varies)
• Wellness Time Off
• Extended Illness
• Retirement Plan
• Tuition Assistance
• Employee Assistance Program (EAP)
• Valley Health LifeStyles Fitness Center Membership Discount
• Day Care Discounts for Various Daycare Facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED