Medical Receptionist - Walk-In Primary Care

Hackley Community Care•Muskegon, MI

9h•Onsite

About The Position

Under the direct supervision of the Site Manager and as a member of a multidisciplinary healthcare team, the Medical Receptionist serves as an important first point of contact for patients receiving care through our Walk-In Primary Care Services. The Medical Receptionist is responsible for providing friendly, professional, and efficient front-desk support while ensuring patient information is accurate and complete.

Requirements

High school diploma or equivalent required.
Must be available to work Thursday, Friday, Saturday, and Sunday, 9:00 a.m. – 7:00 p.m.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Strong customer service skills and a welcoming, patient-focused approach.
Ability to accurately complete tasks in a fast-paced healthcare environment.
Ability to work effectively as part of a multidisciplinary team.
Dependable, motivated, and willing to assist other team members as needed.
Ability to maintain confidentiality and handle sensitive patient information appropriately.
Commitment to providing compassionate and respectful service to underserved and diverse patient populations.

Nice To Haves

One year of medical office or healthcare experience preferred.
Previous electronic health record (EHR) experience preferred.

Responsibilities

Register patients and accurately collect demographic and insurance information.
Verify and update patient insurance and contact information.
Schedule and coordinate patient appointments.
Collect copayments, patient balances, and other applicable fees.
Provide patients with appropriate forms and assist with the completion of required documentation.
Collect information necessary for accurate patient records and documentation.
Maintain confidentiality of patient information and follow applicable privacy and organizational policies.
Provide professional and compassionate customer service to patients and families.
Communicate effectively with providers, clinical staff, and other members of the healthcare team.
Assist other team members as needed to support efficient daily operations.
Perform other duties as assigned.