Certified Medical Assistant 2

University of Miami•Miami, FL

1d•Onsite

About The Position

The University of Miami/UHealth Department of Neurology is hiring a full-time Certified Medical Assistant 2 to work at the UHealth Medical Campus. The role provides multi-skilled clinical and administrative support to medical providers and patients, under the direct supervision and responsibility of a licensed physician. A physician may delegate oversight to the nurse or designee in charge of the unit or clinic. The Medical Assistant supports patient healthcare management and clinical procedures using culturally competent, evidence-based practices and following quality, safety, regulatory, and institutional standards. The position supports the Pediatric Neurology Division by managing provider EPIC In-Basket messages, coordinating the Fast Track Clinic, processing medical records, obtaining prior authorizations, maintaining electronic medical record documentation, and serving as a preceptor to junior Medical Assistants. The role also includes routine patient care, clinical procedures, laboratory work, scheduling, recordkeeping, inventory, and clerical duties. The position requires professionalism, ethical and legal practice, patient privacy, and a compassionate, safe care environment.

Requirements

High school diploma or equivalent.
An approved Medical Assistant certification: CMA (AAMA), RMA (AMT), CCMA (NHA), NCMA (NHA-NCCT), or NRCMA (NAHP).
American Heart Association Basic Life Support (BLS) certification for healthcare providers.
Florida HIV/AIDS Healthcare Professional Continuing Education (CE) certification.
At least 2 years of previous experience.
Strong, effective communication skills with patients, families, and the clinical team.
Ability to adapt and remain flexible in new, different, or changing environments.
Strong time-management skills, including prioritizing and acting proactively.
Ability to uphold professional ethics and maintain patient confidentiality.
Knowledge of basic medical terminology.
Understanding of medical and surgical asepsis.

Responsibilities

Assist providers with physical examinations by preparing exam rooms and supplies, instruments, and materials.
Prepare patients for physician care by providing basic instructions and information about examination procedures.
Perform routine laboratory tests, take vital signs, perform EKGs and phlebotomy, and document results in patient records.
Observe and report changes in patients’ signs or symptoms.
Administer medication safely as directed by a physician.
Assist with patient care activities, including walking, and escort or transport patients to hospital locations.
Clean and/or sterilize medical instruments using sterile technique.
Schedule patients for tests and complete required laboratory forms.
Provide patients with provider care instructions and information.
Maintain accurate and complete patient records and documentation.
Order, stock, and inventory supplies, and assist with clerical duties.
Manage assigned EPIC In-Basket messages, including test results, patient calls, staff messages, patient advice requests, prescription refill requests, and scheduling-related messages.
Coordinate the Fast Track Clinic and provide clinical and administrative support to the Pediatric Neurology Division.
Process medical-record requests and complete patient forms.
Coordinate with providers and insurance carriers to obtain required approvals before scheduled procedures.
Receive, process, distribute, and maintain incoming and outgoing faxes.
Scan and upload patient documentation into the electronic medical record.
Serve as a preceptor to junior Medical Assistants.
Follow University and unit policies and procedures, safeguard University assets, protect patient privacy, communicate therapeutically, and uphold professional and ethical standards.
Recognize and respond to emergencies, monitor care quality, and support safe delivery of care.