Certified Medical Assistant 2

University of Miami•Miami, FL

2d•Onsite

About The Position

The University of Miami/UHealth Department of Neurology is hiring a full-time Certified Medical Assistant 2 in Miami, Florida. The role performs multi-skilled tasks to support medical providers and patients’ healthcare management and clinical procedures. Care is provided in a culturally competent manner using evidence-based quality, safety, and service standards, under the direct supervision and responsibility of a licensed physician. The physician may delegate oversight to the Nurse or Designee in charge of the unit or clinic. The Medical Assistant 2 follows ethical and legal standards, regulatory requirements, and institutional policies; responds to emergencies; and helps maintain a compassionate, safe, and healing environment. The position works with the Nurse Manager, Nurse Supervisor, Charge Nurse, and/or unit or clinic Designee to support safe delivery of care and the UHealth mission. Department-specific duties in the Multiple Sclerosis Center of Excellence include coordinating prior authorization team meetings, training new Medical Assistants, managing assigned in-basket messages, reviewing triage documentation and screenings, maintaining accurate clinical records, and supporting providers during procedures such as lumbar punctures. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, and tuition remission. UHealth is a university-based academic health system serving South Florida, Latin America, and the Caribbean.

Requirements

High school diploma or equivalent.
At least one approved Medical Assistant certification: CMA from the American Association of Medical Assistants (AAMA), RMA from American Medical Technologists (AMT), CCMA from the National Healthcare Association (NHA), NCMA (NHA-NCCT), or NRCMA from the National Association for Health Professionals (NAHP).
American Heart Association Basic Life Support (BLS) for healthcare providers certification.
Florida HIV/AIDS Healthcare Professional Continuing Education (CE) Certification.
Minimum of 2 years of previous experience.
Strong, effective communication skills with patients, families, and the clinical team.
Ability to adapt and remain flexible in new, different, or changing environments.
Strong time-management skills, including the ability to prioritize and act proactively.
Ability to uphold professional ethics and maintain patient confidentiality.

Responsibilities

Follow ethical behavior standards, use therapeutic communication, and protect patient privacy.
Apply knowledge of basic medical terminology.
Prepare examination rooms and supplies and assist providers with physical examinations.
Prepare patients for physician care by providing basic instructions and information about examination procedures.
Perform routine laboratory tests, take vital signs, perform EKGs and phlebotomy, and document findings in patient records.
Observe and report changes in patients’ signs or symptoms.
Administer medication safely as directed by the physician.
Assist with patient care activities, including walking, and escort or transport patients to hospital locations.
Clean and sterilize medical instruments using sterile technique.
Schedule tests and complete required laboratory forms.
Provide patients with provider care instructions and information.
Maintain accurate and complete patient records and documentation.
Order, stock, and inventory supplies and assist with clerical duties.
Follow University and unit-level policies and procedures and safeguard University assets.
Lead and facilitate bi-weekly prior authorization team meetings to discuss outcomes and pending authorizations for medications ordered by the MS Center.
Serve as the primary preceptor for onboarding and training new Medical Assistants in the Multiple Sclerosis Center of Excellence.
Complete assigned in-basket messages within 24 hours, in accordance with department guidelines.
Review MS clinic patient triage documentation daily for accuracy and completion of required outpatient screenings, including Morse Fall Risk Assessments.
Provide clinical support during procedures such as lumbar punctures, including specimen collection and timely delivery to the laboratory.
Perform additional duties assigned by the supervisor and/or chief to support departmental operations and patient care.