Certified Medical Assistant 2

University of Miami•Miami, FL

About The Position

The University of Miami/UHealth Department of Neurology is hiring a full-time Certified Medical Assistant 2 to work at the UHealth Medical Campus. The role performs multi-skilled clinical tasks that support medical providers and patient care. Under the direct supervision and responsibility of a licensed physician, the Medical Assistant 2 provides hands-on care and assists with healthcare management and clinical procedures in accordance with evidence-based quality and safety standards, regulatory requirements, institutional policies, and professional ethical and legal standards. The assistant responds to emergencies, monitors care quality, and helps foster a compassionate, healing environment. The position supports the Pediatric Neurology Division with clinical and administrative work, including managing provider EPIC In-Basket messages, coordinating the Fast Track Clinic, processing medical records, obtaining prior authorizations, maintaining electronic medical record documentation, and precepting junior Medical Assistants. Duties may be expanded as needed.

Requirements

High school diploma or equivalent.
At least 2 years of previous experience.
An approved Medical Assistant certification: CMA (AAMA), RMA (AMT), CCMA (NHA), NCMA (NHA- NCCT), or NRCMA (NAHP).
American Heart Association Basic Life Support (BLS) certification for healthcare providers.
Florida HIV/AIDS Healthcare Professional Continuing Education Certification.
Strong, effective communication skills with patients, families, and the clinical team.
Ability to adapt and demonstrate flexibility in new, different, or changing environments.
Strong time-management skills, including the ability to prioritize and act proactively.
Ability to uphold professional ethics and maintain patient confidentiality.

Responsibilities

Maintain ethical behavior, communicate therapeutically, and protect patient privacy.
Prepare examination rooms with appropriate supplies, instruments, and materials, and assist providers during physical examinations.
Prepare patients for physician care by providing basic instructions and information about examination procedures.
Perform routine laboratory tests, take vital signs, conduct EKGs and phlebotomy, and document findings in patient medical records.
Observe and report changes in patients’ signs or symptoms.
Administer medication safely as directed by a physician and assist with patient care activities such as walking.
Escort and transport patients to hospital locations.
Clean and sterilize medical instruments using sterile technique.
Schedule patients for tests and complete required laboratory forms.
Provide patients with providers’ care instructions and information.
Maintain accurate and complete patient records and documentation.
Order, stock, and inventory supplies and assist with clerical duties.
Follow University and unit-level policies and procedures and safeguard University assets.
Provide clinical and administrative support to the Pediatric Neurology Division, including managing provider In-Baskets, coordinating the Fast Track Clinic, processing medical records, obtaining prior authorizations, maintaining EMR documentation, and precepting junior Medical Assistants.
Manage assigned EPIC In-Basket messages, including test results, patient calls, staff messages, patient advice requests, prescription refill requests, and scheduling-related messages.
Process medical records requests and complete patient forms.
Coordinate with providers and insurance carriers to secure required approvals before scheduled procedures.
Receive, process, distribute, and maintain incoming and outgoing faxes.
Scan and upload patient documentation into the electronic medical record.