Certified Marine Service Tech

Bass Pro Shops • Mitchell, SD

10d

About The Position

The Certified Marine Service Technician performs service and warranty repairs on boats, motors, trailers, and ATVs in a timely and efficient manner in accordance with manufacturer specifications. The role supports a high standard of customer service by diagnosing and repairing equipment, installing accessories, answering customers’ technical questions, and explaining completed work and product operation. The technician attends training to improve proficiency and certification, water tests units with customers, and may perform rigging, painting-process, decal-application, and fiberglass-repair work. The position works under general supervision using established procedures, with occasional independent judgment and recommendations about work practices.

Requirements

• High school education, ongoing completion of classes toward a higher level of manufacturer certification, or equivalent experience.
• Ability to understand electrical systems and wiring.
• Ability to communicate with customers and associates in a friendly and professional manner.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Provide own tools.
• Ability to lift heavy items weighing up to and in excess of 50 pounds.
• Ability to work both indoors and outdoors.

Responsibilities

• Provide a pleasant and productive customer shopping experience and support a strong commitment to world-class customer service.
• Troubleshoot, diagnose, and repair mechanical and electrical problems on boats, motors, trailers, and ATVs.
• Install accessory items.
• Answer customers’ technical questions and explain unit operation and work to be performed or already completed.
• Attend technical training to improve proficiency and work quality and attain higher certification levels.
• Water test units with customers to verify repairs and explain product operation.
• Remain familiar with painting processes, decal application, and fiberglass repairs.
• Perform rigging as required.
• Maintain a clean and professional work area.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED