Certified Marine Service Technician

Bass Pro Shops • Sevierville, TN

1d

About The Position

The Certified Marine Service Technician performs service and warranty repairs on boats, motors, trailers, and ATVs in a timely and efficient manner according to manufacturer specifications. The role supports a high-quality customer experience by diagnosing and repairing mechanical and electrical problems, installing accessories, and helping customers understand product operation and completed or planned work. The technician attends technical training to improve proficiency and pursue higher certification levels, water-tests units with customers, and may perform rigging, painting-process, decal-application, and fiberglass-repair tasks. The position works under general supervision, using established procedures and occasional independent judgment to complete assignments and recommend improvements to work procedures, policies, and practices. Other duties may be assigned.

Requirements

• High school education, ongoing completion of classes toward higher-level manufacturer certification, or equivalent experience.
• Ability to understand electrical systems and wiring.
• Ability to communicate with customers and associates in a friendly and professional manner.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Provide own tools.
• Ability to lift heavy items up to and in excess of 50 pounds.
• Ability to work both inside and outside.

Responsibilities

• Support a strong commitment to world-class customer service and provide customers with a pleasant and productive shopping experience.
• Troubleshoot, diagnose, and repair mechanical and electrical problems on boats, motors, trailers, and ATVs.
• Install accessory items.
• Answer customers’ specific technical questions and explain product operation and work to be done or already completed.
• Attend technical training to improve proficiency and work quality and to achieve higher certification levels.
• Water-test units with customers to verify work performed and explain product operation.
• Remain familiar with painting processes, decal application, and fiberglass repairs.
• Perform rigging as required.
• Maintain a clean and professional work area.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED