Certified Marine Service Tech

Bass Pro Shops • Council Bluffs, IA

5d

About The Position

The Certified Marine Service Technician performs service and warranty repairs on boats, motors, trailers, and ATVs in a timely and efficient manner according to manufacturer specifications. The role supports a strong commitment to world-class customer service and helps ensure customers have a pleasant and productive shopping experience.

The technician troubleshoots and repairs mechanical and electrical problems, installs accessories, and assists customers with technical questions about product operation and completed or planned work. The role also includes attending technical training, water testing units with customers, familiarity with painting, decal application and fiberglass repairs, and rigging as required. Work is performed under general supervision using established procedures and innovation, with occasional independent judgment to resolve problems and recommendations for improving work procedures, policies, and practices. The position requires providing one's own tools, lifting up to and in excess of 50 pounds, and working both indoors and outdoors.

Requirements

• High school education, ongoing completion of classes toward higher-level manufacturer certification, or equivalent experience.
• Ability to understand electrical systems and wiring.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Provide own tools.
• Ability to lift up to and in excess of 50 pounds.
• Ability to work both inside and outside.

Responsibilities

• Perform service and warranty repairs on boats, motors, trailers, and ATVs according to manufacturer specifications.
• Support a strong commitment to world-class customer service and a pleasant, productive customer experience.
• Troubleshoot, diagnose, and repair mechanical and electrical problems on boats, motors, trailers, and ATVs.
• Install accessory items.
• Answer customers’ technical questions about unit operation and work to be performed or completed.
• Attend technical training to improve proficiency and work quality and to achieve higher levels of manufacturer certification.
• Water test units with customers to verify work performed and explain product operation.
• Remain familiar with painting processes, decal application, and fiberglass repairs.
• Perform rigging as required.
• Maintain a clean and professional work area.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED