Certified Marine Service Technician - Full Time

Bass Pro Shops • Avon, OH

5d

About The Position

The Certified Marine Service Technician performs service and warranty repairs on boats, motors, trailers, and ATVs in a timely and efficient manner according to manufacturer specifications. The role supports a strong commitment to world-class customer service and helps ensure a pleasant and productive shopping experience.

The technician troubleshoots and repairs mechanical and electrical issues, installs accessories, answers customers’ technical questions, and explains work performed and product operation. The role also includes attending technical training, conducting water tests with customers, maintaining familiarity with painting, decal application, fiberglass repairs, and rigging, and keeping the work area clean and professional. Duties may include other assignments as required. Work is performed under general supervision using established procedures and innovation, with occasional independent judgment.

Requirements

• High school education, ongoing completion of classes toward higher-level manufacturer certification, or equivalent experience.
• Ability to understand electrical systems and wiring.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Provide own tools.
• Ability to lift heavy items up to and in excess of 50 pounds.
• Ability to work both inside and outside.

Responsibilities

• Perform service and warranty repairs on boats, motors, trailers, and ATVs according to manufacturer specifications.
• Support excellent customer service and a pleasant, productive shopping experience.
• Troubleshoot, diagnose, and repair mechanical and electrical problems.
• Install accessory items.
• Answer customers’ technical questions and explain unit operation and work performed or to be completed.
• Attend technical training to improve proficiency, quality of work, and certification level.
• Water-test units with customers to verify repairs and explain product operation.
• Maintain familiarity with painting processes, decal application, and fiberglass repairs.
• Perform rigging as required.
• Maintain a clean and professional work area.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED