Certified Marine Service Technician - Full Time

Bass Pro Shops • Avon, OH

4d

About The Position

The Certified Marine Service Technician performs service and warranty repairs on boats, motors, trailers, and ATVs in a timely and efficient manner according to manufacturer specifications. The role supports a high standard of customer service by troubleshooting, diagnosing, and repairing mechanical and electrical issues, installing accessories, and answering customers’ technical questions about their equipment and completed or planned work.

The technician attends technical training to improve proficiency and pursue higher levels of manufacturer certification. Responsibilities also include water-testing units with customers, performing rigging as needed, remaining familiar with painting, decal application, and fiberglass repair processes, and maintaining a clean, professional work area. Work is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and make recommendations about work procedures, policies, and practices.

Requirements

• High school education, ongoing completion of classes toward a higher level of manufacturer certification, or equivalent experience.
• Ability to understand electrical systems and wiring.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Provide own tools.
• Ability to lift 50 pounds or more.
• Ability to work both indoors and outdoors.

Responsibilities

• Perform service and warranty repairs on boats, motors, trailers, and ATVs according to manufacturer specifications.
• Provide a pleasant and productive customer experience.
• Troubleshoot, diagnose, and repair mechanical and electrical problems.
• Install accessory items.
• Answer customers’ technical questions and explain equipment operation and work to be done or completed.
• Attend technical training to improve proficiency, work quality, and manufacturer certification level.
• Water-test units with customers to verify repairs and explain product operation.
• Remain familiar with painting processes, decal application, and fiberglass repairs.
• Perform rigging as required.
• Maintain a clean and professional work area.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED