Certification Compliance Supervisor

City of New York•New York, NY

2d•Hybrid

About The Position

The New York City Department of Small Business Services (SBS) helps unlock economic potential and create economic security for New Yorkers by connecting them to good jobs, strengthening businesses, and building a fairer economy. The Division of Economic and Financial Opportunity promotes a competitive and diverse business environment, with an emphasis on historically underserved groups and their meaningful participation in government procurement. Its goals include increasing and retaining certified minority- and women-owned business enterprises (M/WBEs), helping certified businesses win government contracts, and expanding their participation in public- and private-sector contracting. Under the supervision of the Executive Director, the Certification Compliance Supervisor oversees certification application review and the Certification team. The role supervises evaluations for the City’s M/WBE, Locally Based Enterprise (LBE), and Emerging Business Enterprise (EBE) programs; helps maintain application processing times and site-visit targets; and makes or supports final application determinations. The supervisor also works with agency leadership, legal staff, and other SBS units on certification policy, systems, partnerships, and process improvements. The position may be eligible for remote work up to two days per week under the Remote Work Pilot Program agreed to between the City and DC37. The role requires a strong in-person presence, travel throughout New York City’s five boroughs, and on-site engagements as needed.

Requirements

A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties described; or high school graduation or equivalent and six years of related community work or community-centered activities; or equivalent education and/or experience.
All candidates must have at least one year of experience in community work or community-centered activities related to the duties described.

Responsibilities

Review certification applications and make final eligibility determinations based on submitted documentation and information.
Conduct site visits to applicants’ places of business as necessary.
Draft certification denial and revocation letters for the Executive Director’s review.
Supervise Certification team staff and ensure sound judgment in evaluating businesses for the M/WBE, LBE, and EBE programs.
Oversee the Certification team’s caseload and maintain adequate application processing times.
Work with the Executive Director to make final determinations on applications evaluated by Certification team staff.
Review and finalize denial and revocation letters drafted by Certification team staff.
Manage staff schedules and performance to ensure site-visit targets are met.
Assist in developing strategies to improve Certification Unit performance.
Assist the Executive Director and SBS Legal team with developing and implementing regulatory and other changes to certification processes or policy.
Work with the Executive Director and Strategy & Analytics Unit to address technical issues with the NYC Online Certification Portal and other application, management, and tracking systems.
Collaborate with the Executive Director and SBS units to maintain relationships with regional certifying partners, improve reciprocity agreements, and streamline certification processes.
Conduct certification presentations and training for internal and external stakeholders, including potential applicants.
Represent the agency at external events.
Maintain sensitive client data securely and appropriately.
Provide excellent customer service and interactions with clients.
Assist with special projects as needed.