Centralized Scheduler

WVU Medicine•Morgantown, WV

1d•Onsite

About The Position

The Centralized Scheduler is responsible for scheduling, cancelling, rescheduling, and registering outpatient visits and procedures for multiple ambulatory clinics. The role collects the information necessary to prepare schedules and registrations, follows scheduling and registration guidelines, and responds to patient and staff needs in a patient-care environment. The position also coordinates follow-up appointments and testing, handles related documentation and payments, and performs end-of-day cash reconciliation. The role requires a high school diploma or equivalent, a state criminal background check and, if applicable, a federal background check for regulated areas, and strong written and verbal communication skills. The position is based in a standard office environment and requires the ability to sit for extended periods.

Requirements

High school diploma or equivalent.
State criminal background check and federal background check, if applicable, as required for regulated areas.
Strong written and verbal communication skills.
Ability to sit for extended periods.

Responsibilities

Check patients in and out according to scheduling and registration guidelines, prioritizing based on patient needs.
Obtain and verify patient guarantor information at least annually, and generate referrals when a referral or authorization is needed.
Schedule and register patients or customers according to scheduling guidelines and medical appropriateness for the appropriate clinic.
Coordinate follow-up appointments and testing with patients at checkout.
Collect the information needed from patients or customers to schedule and register appointments.
Identify and communicate the need for scheduling modifications and development.
Notify appropriate personnel promptly of schedule changes resulting from patient cancellations.
Respond appropriately to patient and staff needs and complaints, involving department supervisors and patient representatives as needed.
Consult referring physicians’ offices to ensure written or electronic orders exist and obtain them as needed; verify received orders and notes for completeness and document requests for outside orders.
Collect time-of-service payments and copayments during check-in or checkout.
Reconcile the cash drawer and its contents at the end of the day and report discrepancies to a supervisor or manager.
Collect signatures on managed-care waivers at check-in.
Complete work queues and daily tasks for the assigned scheduling area in a timely manner.
Respond to patient communications in a timely manner.